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What is Voxbay?

Voxbay is an innovative cloud-based platform that utilizes artificial intelligence to improve telephony and unified communication systems for businesses of all sizes. This comprehensive contact center solution boasts a variety of features, including multilevel IVR, predictive dialing, virtual phone numbers, call masking, conferencing options, live call monitoring and transfers, and call recording, along with effective lead and ticket management. Furthermore, it provides SMS and WhatsApp messaging capabilities, enhanced by AI-driven call routing. The platform seamlessly integrates with CRM systems like Zoho, ensuring automatic logging of all interactions, and offers access to virtual numbers across more than 65 countries globally. Users can take advantage of real-time dashboards that monitor agent performance, receive automated alerts, and incorporate social media, leading to a more cohesive communication approach. With an impressive uptime rate of 99.9%, robust security protocols, and the flexibility to scale with business requirements, Voxbay greatly elevates both inbound and outbound communication efforts while streamlining workflows and enhancing customer engagement through centralized management and insightful data analytics. This suite of features not only establishes Voxbay as a frontrunner in communication technology but also makes it an essential tool for any business looking to grow and thrive in today's competitive landscape. Companies that adopt Voxbay can expect to see significant improvements in their communication efficiency and overall operational effectiveness.

What is CDC Telephony Software?

CDC Software provides cutting-edge cloud solutions that empower businesses to effectively and economically integrate their telephony and CRM systems, ensuring that call center agents possess all necessary information to improve customer satisfaction during each interaction. By utilizing CDC's technology, representatives gain access to important information such as the caller's identity, their location, and service history through a CTI screen pop before even greeting the customer. The system functions in real-time, facilitating the automatic generation of users, tickets, and items without requiring any manual entry. Moreover, call data, including recordings, can be easily stored in the CRM or external applications right after the call ends. Ultimately, this solution greatly enhances the satisfaction of customers, agents, and overall profit margins. Offered as a subscription that is priced per seat, CDC combines a robust core engine with pre-built connectors for major CRM systems, telephony frameworks, and other vital customer service components, making it an all-encompassing tool for improving operational efficiency. This streamlined methodology not only conserves time but also cuts down costs, reinforcing CDC's status as a frontrunner in the customer service solutions sector. Furthermore, businesses adopting this technology can expect not just improved interactions, but also a significant transformation in their customer engagement strategies.

Media

Media

Integrations Supported

Bitrix24
Freshdesk
HubSpot CRM
LeadSquared
Microsoft Teams
Odoo
Pipedrive
Salesforce
Slack
WhatsApp
Workpex
Zoho CRM

Integrations Supported

ClockVIEW

API Availability

Has API

API Availability

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Voxbay

Company Location

India

Company Website

voxbay.com

Company Facts

Organization Name

CDC Software

Company Location

United States

Company Website

www.cdcsoftware.com

Categories and Features

Call Center

Not specified

Predictive Dialer

Not specified

Telephony

Not specified

Categories and Features

Telephony

Not specified

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