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What is WISMOlabs?

WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce retailers. Rather than turning every carrier event directly into a notification, WISMOlabs evaluates the complete delivery situation - shipment, order, carrier, timing, customer, and business rules - to decide whether action is needed and what should happen. The selected email, SMS, branded tracking page, webhook, or connected workflow then adapts to the specific situation. The platform provides real-time shipment visibility, proactive delivery exception management, estimated delivery information, carrier and customer analytics, branded tracking experiences, and customizable shipment notifications. Returns management extends the experience beyond delivery, while delivery-aware review orchestration helps retailers protect review quality by coordinating feedback timing with delivery context. WISMOlabs customers typically reduce "Where is my order?" inquiries by 70-90%. Customers also typically reduce service reviews rated three stars or lower by 50% when delivery-aware review orchestration is implemented. Results vary with shipment profile, the existing customer experience, and implementation. WISMOlabs is designed for ecommerce brands shipping approximately 500-20,000+ orders per month. It supports Shopify, BigCommerce, WooCommerce, Magento, API, and custom integrations.

What is ReturnLogic?

Optimize your Shopify Returns process for maximum efficiency. By reimagining your store’s post-purchase workflow with Shopify Returns, you can streamline the return experience for your customers. We proudly collaborate with some of the most forward-thinking brands on Shopify. With our approach, shoppers can return products effortlessly, enhancing their overall experience. Furthermore, your business will gain from automation that saves time and provides in-depth analytics for your operations and customer success teams. This seamless return process not only fosters customer retention but also builds loyalty. Our solution is designed to work harmoniously with your current policies and workflows, ensuring you maintain complete control and visibility over your returns management. Additionally, by leveraging insights from return data, you can refine your marketing strategies and product offerings, ultimately boosting customer lifetime value while fostering a more responsive business model.

Media

Media

Integrations Supported

Shopify
Shopify Plus
Adobe Commerce
BigCommerce
Foursixty
Klaviyo
Magento
Salesforce
WooCommerce

Integrations Supported

Shopify
Shopify Plus
CloudX Systems
Gorgias
NetSuite
Perfect Fit
QuickBooks Commerce
ShipBob
Shippo
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Offered?

Pricing Information

$300 per month
Pricing starting at $300/month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

WISMOlabs

Date Founded

2018

Company Location

United States

Company Website

wismolabs.com

Company Facts

Organization Name

ReturnLogic

Date Founded

2018

Company Location

United States

Company Website

www.returnlogic.com

Categories and Features

eCommerce

Returns Management

eCommerce Tools

Not specified

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For eCommerce
Status Tracking
Website Integration

Categories and Features

eCommerce Tools

Not specified

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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