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What is WISMOlabs?
WISMOlabs is a context-aware shipment tracking and post-purchase experience platform for ecommerce retailers. Rather than turning every carrier event directly into a notification, WISMOlabs evaluates the complete delivery situation - shipment, order, carrier, timing, customer, and business rules - to decide whether action is needed and what should happen. The selected email, SMS, branded tracking page, webhook, or connected workflow then adapts to the specific situation.
The platform provides real-time shipment visibility, proactive delivery exception management, estimated delivery information, carrier and customer analytics, branded tracking experiences, and customizable shipment notifications. Returns management extends the experience beyond delivery, while delivery-aware review orchestration helps retailers protect review quality by coordinating feedback timing with delivery context.
WISMOlabs customers typically reduce "Where is my order?" inquiries by 70-90%. Customers also typically reduce service reviews rated three stars or lower by 50% when delivery-aware review orchestration is implemented. Results vary with shipment profile, the existing customer experience, and implementation.
WISMOlabs is designed for ecommerce brands shipping approximately 500-20,000+ orders per month. It supports Shopify, BigCommerce, WooCommerce, Magento, API, and custom integrations.
What is TrackAware?
TrackAware, created by Sensitel, is a cutting-edge platform that offers real-time tracking and visibility for shipments in the logistics sector. This innovative tool enables businesses to monitor their shipments, predict arrival times, detect delays, and manage exceptions, all while upholding service level agreements (SLAs) and boosting delivery efficiency. Featuring capabilities such as GPS-based tracking, geofencing alerts, electronic proof of delivery, predictive ETAs, comprehensive dashboards, and in-depth operational reporting, TrackAware presents a powerful solution. It equips logistics and supply chain professionals with a unified view of shipment statuses, allowing for prompt responses to any potential delivery challenges. Additionally, TrackAware fosters greater operational efficiency and enhances customer satisfaction, making it an essential asset for modern logistics management. By integrating advanced technology, it helps businesses stay ahead in a competitive market.
Media
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Integrations Supported
Adobe Commerce
BigCommerce
Foursixty
Klaviyo
Magento
Salesforce
Shopify
Shopify Plus
WooCommerce
Integrations Supported
Adobe Commerce
BigCommerce
Foursixty
Klaviyo
Magento
Salesforce
Shopify
Shopify Plus
WooCommerce
API Availability
Has API
API Availability
Has API
Pricing Information
$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Version
Free Trial Offered?
Pricing Information
$30/user/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
WISMOlabs
Date Founded
2018
Company Location
United States
Company Website
wismolabs.com
Company Facts
Organization Name
Sensitel
Date Founded
2017
Company Location
United States
Company Website
sensitel.com
Categories and Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Categories and Features
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration