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What is Wavetel?

Established in 2010, Wavetel has emerged as a significant player in the telecommunications sector both in the UK and internationally. Initially starting as a wholesale provider, the company specialized in delivering Voice, SMS, and Data services to various operators. In 2013, Wavetel expanded its offerings by launching B2B services that encompass VoIP telephony, connectivity options, virtual numbers, SIP trunks, and Microsoft Teams Direct Routing. Additionally, the company provides mobile, SMS, and call center solutions to its esteemed clientele across the globe. Over time, Wavetel's voice messaging solutions have transformed into a comprehensive enterprise offering, designed to seamlessly integrate with third-party CRM systems and other business applications via customizable APIs. This adaptability ensures that Wavetel remains at the forefront of technological advancements in the telecom industry.

What is VestaCall?

VestaCall is a cloud-centric provider of contact center solutions and UCaaS that utilizes artificial intelligence to offer features like global voice termination, SIP trunking, and sophisticated business phone systems. By merging voice services, routing capabilities, analytics, automation, and customer communication tools into one cohesive platform, VestaCall enables organizations to minimize revenue losses caused by missed calls and inadequate customer service experiences. Their diverse range of services includes Cloud PBX, SIP Trunking, Conversational AI, Cloud Contact Center, and Live Analytics, addressing various needs such as inbound customer support, outbound sales, operations for remote teams globally, and extensive communication for enterprises. A standout feature of VestaCall’s Cloud PBX is its provision of a high-quality virtual phone system that boasts extensive coverage in over 100 countries, offering features like HD voice quality, mobile and desktop applications, an auto-attendant with multi-tiered IVR menus, real-time call analytics, team messaging, call recording, and AI-based transcription services. This all-inclusive assortment of tools is designed to empower businesses to proficiently manage their communications, while also significantly improving customer engagement and satisfaction. By leveraging these advanced features, companies can streamline operations and foster stronger relationships with their customers.

Media

Media

Integrations Supported

Microsoft Teams

Integrations Supported

HubSpot CRM
Salesforce

API Availability

API Availability

Pricing Information

$13 per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Wavetel Business LTD

Date Founded

2010

Company Location

United Kingdom

Company Website

wavetelbusiness.co.uk

Company Facts

Organization Name

VestaCall

Date Founded

2015

Company Location

China

Company Website

vestacall.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

SIP Trunk

Not specified

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