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What is XSellerator?

Customized solutions designed specifically for the sales and service sectors of your dealership aim to draw in and retain a larger client base. Notably, the Service Performance Package often increases customer pay revenue by an average of around $60,000. With XSellerator’s Communicator, you can connect with customers via their preferred channels, whether it's through text messages or emails. The platform features mobile-responsive, visual reporting that thoroughly explores key metrics, leveraging the powerful Microsoft Power BI engine for proficient business oversight. Furthermore, XSellerator’s Sales Performance Pack streamlines your sales processes and enhances the customer experience throughout the entire journey of purchasing a new vehicle. This web-based solution is designed to be compatible with all devices, enabling dealerships to provide personalized interactions for each online inquiry while also generating high-quality leads. The system additionally incorporates chat and texting capabilities, ensuring comprehensive communication. You can also effortlessly monitor your customers' contract timelines and their current equity position. In summary, these innovative tools empower dealerships to elevate both operational efficiency and customer satisfaction, paving the way for sustained growth and success in a competitive market.

What is Pam?

Pam acts as a cutting-edge AI voice and customer experience tool tailored for automotive dealerships, effectively overseeing both incoming and outgoing communication at all hours to facilitate appointment scheduling, respond to frequently asked questions, assess potential sales leads, and perform follow-ups, which enables personnel to concentrate on more intricate responsibilities. Functioning as a virtual receptionist, Pam skillfully addresses standard inquiries like dealership hours and location, utilizes smart call routing or warm transfers, and integrates smoothly with dealership systems to log conversations for future reference. Its AI-enhanced scheduling feature allows the platform to coordinate service appointments in real time, ensuring alignment with shop availability while connecting customer concerns to appropriate operation codes, and dispatching confirmation texts to help reduce no-show occurrences. On the sales side, Pam is capable of showcasing vehicle inventory, clarifying details regarding features and options, and directly organizing test drives for interested clients. Moreover, the Pam Console provides in-depth insights into unresolved calls, instances of call drop-offs, alerts, text message logs, and financial analytics pertaining to both sales and service activities, ultimately contributing to improved dealership efficiency and heightened customer satisfaction. By delivering such a robust solution, Pam serves as a transformative asset for dealerships aiming to enhance their customer interaction and internal workflows, paving the way for a more streamlined operational experience.

Media

Media

Integrations Supported

CDK Global
Dealer-FX
REDCap
Tekion
XRM
Xtime
eCredit Complete

Integrations Supported

CDK Global
Dealer-FX
REDCap
Tekion
XRM
Xtime
eCredit Complete

API Availability

Has API

API Availability

Has API

Pricing Information

$1 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quorum Information Technologies

Date Founded

1996

Company Location

Canada

Company Website

www.quorumdms.com

Company Facts

Organization Name

Pam

Date Founded

2023

Company Location

United States

Company Website

www.pamhq.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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