Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Bigly Sales Reviews & Ratings
    7 Ratings
    Company Website
  • Numa Reviews & Ratings
    14 Ratings
    Company Website
  • Modento Reviews & Ratings
    558 Ratings
    Company Website
  • 800.com Reviews & Ratings
    2,436 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    313 Ratings
    Company Website
  • Intermedia Unite Reviews & Ratings
    1,634 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • DoctorConnect Reviews & Ratings
    85 Ratings
    Company Website
  • RXNT Reviews & Ratings
    552 Ratings
    Company Website

What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is AI Answering?

AI Answering functions as a 24/7 AI call center solution specifically designed for legal practices, healthcare providers, home service companies, and real estate teams. This innovative platform employs AI voice agents to promptly manage all incoming calls, accurately discern the caller's purpose, collect organized information, schedule appointments based on current calendar availability, and direct or escalate calls according to user-defined guidelines. Each interaction results in a searchable transcript, an audio recording, a concise AI-generated summary, and an updated contact file for future use. A centralized dashboard enables real-time tracking of call metrics, such as volume, escalation rates, scheduled appointments, and average handling times. Furthermore, teams can set up outbound sequences for the AI to manage follow-ups, reminders, and re-engagement efforts with clients. Role-based access control provides tailored permissions for viewing, creating, and updating various modules, ensuring security and efficiency. The platform also meets SOC 2 Type II compliance and follows HIPAA regulations, with Business Associate Agreements readily available for users. Importantly, AI Answering supports both English and Spanish, allowing for improved communication and service delivery to a wider audience, thus enhancing overall client satisfaction. This versatility makes it an invaluable asset for organizations looking to improve their customer interaction processes.

Media

Media

Integrations Supported

Google Cloud Platform

Integrations Supported

AdvancedMD
Availity
Clio
Google Calendar
HubSpot CRM
Microsoft Outlook
Tebra
Zapier
Zoom
athenahealth Population Health

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

$997/month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

AI Answering

Date Founded

2026

Company Location

United States

Company Website

www.aianswering.ai/

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Popular Alternatives

Popular Alternatives

Reception.ai Reviews & Ratings

Reception.ai

ElevenLabs
Vocally Reviews & Ratings

Vocally

Mandally Technologies S.R.L.S.