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What is aql Telecommunications?

At aql, we pride ourselves on being a pioneering telecom operator in the UK, playing a vital but often unnoticed role in advancing smart city projects. Our goal is to support both enterprises and urban areas in navigating the swift pace of technological change by leveraging high-speed bandwidth, dependable storage solutions, mobile connectivity, and creative strategies. We are dedicated to fostering a connected society through our cutting-edge technologies, which we believe will lead to the creation of smarter, more efficient, and resilient urban spaces. Our initiatives are guided by a strong desire to improve societal health and contribute to a brighter future for all. With a thoroughly integrated national network, we guarantee geographic resilience across a variety of UK sites. Our major operations in London and Leeds, alongside other strategic locations, provide robust connections to both fixed and mobile infrastructures throughout the UK. Utilizing a dual-vendor, dual-route setup for our network configuration, we significantly mitigate risks tied to any single fiber route or geographical region. As we continuously adapt and enhance our services, we are committed to empowering communities and facilitating advancement in this digital era. Our vision is to impact the future positively, ensuring that all areas of society benefit from the technological revolution.

What is Maqsam?

Discover the future of business communication with Maqsam’s cutting-edge solutions, where advanced intelligence blends with contact center innovations to transform your customer interactions and drive growth for your organization. Expand your global footprint by leveraging local numbers across more than 200 cities, enabling you to connect with customers anytime, anywhere. Realize your business's complete potential with our sophisticated analytics that offer essential insights for informed decision-making. Effortlessly integrate with leading CRM and Helpdesk systems to optimize your software landscape, ensuring smooth customer service and sales operations. Maqsam equips support and sales teams to automate repetitive tasks, enhancing productivity and increasing revenue across multiple communication channels, such as voice calls and WhatsApp. Additionally, we furnish businesses with resources to extend their market presence, creating a strong local identity through easily accessible local numbers in over 200 cities, which ultimately strengthens their competitiveness in the industry. By adopting these innovative solutions, companies can not only improve customer satisfaction but also foster long-term loyalty in a rapidly evolving marketplace.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Pipedrive
Salesforce
Salesloft
WhatsApp
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Pipedrive
Salesforce
Salesloft
WhatsApp
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$7 per year
Free Trial Offered?
Free Version

Pricing Information

$45 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Aql Telecommunications

Company Location

United Kingdom

Company Website

aql.com

Company Facts

Organization Name

Maqsam

Date Founded

2019

Company Location

Saudi Arabia

Company Website

maqsam.com

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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