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What is iGMapware?

iGMapware functions as a comprehensive and trustworthy platform for overseeing all your information assets, which includes everything from electronic documents and emails to tangible records. It offers a: - Unified view of the information gathered from various departments, thereby minimizing the chances of departmental isolation and mitigating the dangers linked to undisclosed data. - Consolidated summary of data managed by third-party providers, such as those handling your benefits. - Instant access to your compliance status regarding information, addressing privacy, security, and business retention needs. - In-depth insights into your software applications, detailing privacy concerns and the type of data stored within those systems. - Dependable compliance details via thorough examinations and searches of pertinent laws and regulations that regulate your data and records, helping you maintain awareness and adherence. Furthermore, the platform not only improves collaboration and transparency among teams but also streamlines the overall data management practices within your organization.

What is KMS Lighthouse?

Call centers encounter a major hurdle when it comes to delivering accurate information to customers promptly. Timely and precise responses are vital for enhancing the overall customer experience. Implementing effective knowledge management strategies can help guide you through this challenge. With the right tools, any inquiry can be addressed swiftly, regardless of when or where it arises. Lighthouse streamlines the process of finding information and significantly reduces the time needed for training and onboarding new staff. Additionally, the Lighthouse knowledge database empowers call center agents to handle calls more efficiently while minimizing the risk of errors. This ensures that customers receive the most reliable support possible, reinforcing their trust in the service.

Media

Media

Integrations Supported

Freshsales
Genesys Cloud CX
Microsoft Teams
Salesforce
Zendesk

Integrations Supported

Freshsales
Genesys Cloud CX
Microsoft Teams
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iGMapware

Date Founded

2015

Company Location

United States

Company Website

www.igmapware.com

Company Facts

Organization Name

KMS Lighthouse

Company Location

Israel

Company Website

www.kmslh.com

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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