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What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is Nexivo?

Nexivo is a cutting-edge, cloud-native contact center platform created by Corecognitics, aimed at optimizing customer interactions across a multitude of channels including chat, voice, SMS, WhatsApp, and web interfaces. This advanced solution is powered by multilingual AI agents that adeptly manage inquiries, reservations, and call routing in more than 100 languages, all while seamlessly integrating with applications like WhatsApp and Microsoft Teams to reduce wait times and boost first-contact resolution rates. Its robust features encompass live call transfers, cloud-based dashboards, automatic transcriptions, and detailed analytics, all designed to enhance agent productivity and deliver a customized, scalable customer experience for both remote and in-office personnel. Furthermore, Nexivo's intuitive interface promotes effortless navigation, allowing agents to concentrate on providing outstanding service without being hindered by distractions. This focus on user experience not only improves operational efficiency but also fosters a more engaging and effective communication environment.

Media

Media

No images available

Integrations Supported

ACTIVE Camp & Class Manager
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk

Integrations Supported

ACTIVE Camp & Class Manager
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99
Free Trial Offered?
Free Version

Pricing Information

$10/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

Core Cognitics

Company Location

United Kingdom

Company Website

nexivo.corecognitics.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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