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What is magicApp?

Experience the flexibility of your magicJack home phone service from any location through the magicApp Companion app. This handy application ensures that calls to your home phone and smartphone come through simultaneously, creating a cohesive experience akin to being in your own home. Moreover, you can effortlessly send unlimited text messages to any mobile number within the United States. The magicApp Companion app is provided free of charge, included with your active magicJack service. With this app at your disposal, maintaining connectivity is simpler than ever, allowing you to stay updated and never miss crucial calls or messages while you're out and about. Embrace the freedom of staying linked regardless of where you are.

What is Channels?

Channels, previously known as CrazyCall, is an affordable and user-friendly cloud-based call center application that enables users to make and receive calls directly from their web browser without the need for software installation. With the option to choose from over 75 countries, you can effortlessly connect with your clients and prospects. This tool not only streamlines customer service and sales management but also cuts down on expenses while enhancing workflow organization. Channels integrates seamlessly with your favorite platforms, allowing for more engaging conversations with your customers by minimizing repetitive questions. By facilitating shorter and more impactful calls, you can foster a friendlier rapport with your clients. Moreover, the ability to send and receive text messages adds an extra layer of communication, catering to customers who might prefer texting over voice calls, thereby broadening your outreach efforts. This versatility ultimately enhances customer interactions and satisfaction.

Media

Media

Integrations Supported

magicJack

Integrations Supported

Easyflow
HotelConnect
HubSpot CRM
HubSpot Customer Platform
Magento
Make
Pipedrive
Revamp CRM
Shopify
Wufoo
Zapier
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

$24 per user per month
Plans priced per user per month
Free Trial Offered?

Supported Platforms

Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

magicJack

Date Founded

2007

Company Location

United States

Company Website

www.magicjack.com/account/mjLandingpages.do

Company Facts

Organization Name

Channels

Date Founded

2014

Company Location

United States

Company Website

www.channels.app

Categories and Features

Business VoIP

Not specified

Categories and Features

Business VoIP

Call Recording
Contact Management
Encryption
Voice Quality Enhancement

Call Center

Blended Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording

Call Tracking

Call Recording
Call Routing
Caller Identification
Campaign Management

Customer Service

Appointment Management
Knowledge Base

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

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