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What is respond.io?
Respond.io is an innovative conversational management platform that utilizes artificial intelligence to enhance user interaction. It offers a centralized inbox that integrates various messaging services like WhatsApp, Facebook Messenger, Instagram, and Telegram, among others. Additionally, it boasts sophisticated workflow automation capabilities and provides comprehensive analytics through a supervisor dashboard. The platform is designed for customization, allowing businesses to tailor it to their specific needs, and is particularly effective at managing a large volume of incoming messages seamlessly. This flexibility makes it a valuable tool for companies seeking to improve their communication efficiency.
What is Mindcat Inbox?
Mindcat Inbox operates as a specialized CRM for real estate agencies using WhatsApp, integrating discussions from business numbers, website interactions, and property inquiries into a unified collaborative environment. In this system, agents can be assigned to particular leads, while managers can monitor ownership of leads, interaction histories, and response times to optimize productivity. The platform offers detailed lead records that include information like listing origins, geographic regions, budget limits, and essential fields for Trakheesi permits, Madmoun QR checks, or Saudi REGA advertising licenses. Additionally, teams benefit from functionalities such as saved replies, labeling options, follow-up alerts, approved WhatsApp broadcast templates, and webhooks for efficient communication. The inbox is accessible through a browser, featuring support for both English and a partially translated Arabic interface arranged in a right-to-left format. Users can choose from shared hosting in the UAE, dedicated hosting solutions in either the UAE or Saudi Arabia, or leverage their existing cloud setups or servers. Furthermore, during the onboarding phase, integration of Slack notifications and Salesforce lead synchronization can be arranged, along with customized direct portal feeds for larger groups, allowing for a bespoke experience tailored to each client's specifications. This all-encompassing tool not only boosts collaboration but also significantly enhances the operational efficiency within real estate firms. By streamlining communication and providing comprehensive support, Mindcat Inbox ultimately transforms how real estate agencies manage their client interactions.
Integrations Supported
Salesforce
WhatsApp
Bird
Facebook
Facebook Messenger
Gmail
Integry
Kik
Make
Microsoft Outlook
API Availability
Has API
API Availability
Has API
Pricing Information
$99 per month
Team plan - $99/month
Business plan - $299/month
Enterprise plan - Custom/month
Business plan - $299/month
Enterprise plan - Custom/month
Free Trial Offered?
Pricing Information
AED 89/agent/month (~USD 24)
You pay per agent per month. An agent is anyone who replies to customers in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. One owner or admin login that only reads reports is free.
Band: AED | SAR | USD per month
1 to 5: 89 | 89 | 24
6 to 20: 59 | 59 | 16
21 to 50: 45 | 45 | 12
51 and up: 35 | 35 | 9.50
Worked example. A brokerage with 12 agents pays 5 × 89 + 7 × 59 = AED 858 a month (SAR 858, about USD 234). With 5 agents it is AED 445. With 20 it is AED 1,330. With 50 it is AED 2,680.
How you run it changes the multiplier.
Shared, hosted by us in the UAE: The agent price above | 3 agents (AED/SAR 267)
Your own copy, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 4,649 (USD 1,266)
In your own cloud or servers, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 4,949 (USD 1,348)
Two ways to start. Up to 5 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 6 agents, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 5 agents | AED/SAR 2,500 (USD 680.74), fixed | Your logo on the website chat, one WhatsApp number connected once Meta has verified it, our real estate template (permit, QR, REGA licence and cash flag fields, labels, saved replies in Arabic and English), your contacts imported from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site morning. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 6 agents, and every size on your own copy or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334). 6 to 20: AED/SAR 9,900 (USD 2,696). 21 to 50: AED/SAR 19,900 (USD 5,419). Above 50: from AED/SAR 39,900, scoped in writing. | A morning with your sales manager, then setup to a written plan: your WhatsApp number on Meta’s WhatsApp Business API, website chat, your lead fields (permit, QR, REGA licence, cash flag), labels, saved replies in Arabic and English, Slack alerts and training. From 6 agents it also covers teams by desk, automatic assignment and Salesforce lead sync; for 1 to 5 agents, Salesforce lead sync is AED/SAR 3,900 (USD 1,062).
Billed at cost, outside the agent price. Meta’s WhatsApp message fees, SMS and any AI use. Meta bills your own WhatsApp Business account directly, so you see that bill. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 89 | 89 | 24
6 to 20: 59 | 59 | 16
21 to 50: 45 | 45 | 12
51 and up: 35 | 35 | 9.50
Worked example. A brokerage with 12 agents pays 5 × 89 + 7 × 59 = AED 858 a month (SAR 858, about USD 234). With 5 agents it is AED 445. With 20 it is AED 1,330. With 50 it is AED 2,680.
How you run it changes the multiplier.
Shared, hosted by us in the UAE: The agent price above | 3 agents (AED/SAR 267)
Your own copy, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 4,649 (USD 1,266)
In your own cloud or servers, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 4,949 (USD 1,348)
Two ways to start. Up to 5 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 6 agents, and at any size on your own copy or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 5 agents | AED/SAR 2,500 (USD 680.74), fixed | Your logo on the website chat, one WhatsApp number connected once Meta has verified it, our real estate template (permit, QR, REGA licence and cash flag fields, labels, saved replies in Arabic and English), your contacts imported from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site morning. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 6 agents, and every size on your own copy or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334). 6 to 20: AED/SAR 9,900 (USD 2,696). 21 to 50: AED/SAR 19,900 (USD 5,419). Above 50: from AED/SAR 39,900, scoped in writing. | A morning with your sales manager, then setup to a written plan: your WhatsApp number on Meta’s WhatsApp Business API, website chat, your lead fields (permit, QR, REGA licence, cash flag), labels, saved replies in Arabic and English, Slack alerts and training. From 6 agents it also covers teams by desk, automatic assignment and Salesforce lead sync; for 1 to 5 agents, Salesforce lead sync is AED/SAR 3,900 (USD 1,062).
Billed at cost, outside the agent price. Meta’s WhatsApp message fees, SMS and any AI use. Meta bills your own WhatsApp Business account directly, so you see that bill. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
On-Prem
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
respond.io
Date Founded
2017
Company Location
Malaysia
Company Website
respond.io
Company Facts
Organization Name
Mindcat Technology Consultants FZE
Date Founded
2022
Company Location
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Company Website
mindcat.ai/apps/inbox
Categories and Features
Conversational Support
Not specified
Customer Communications Management
Batch Communications
Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Live Chat
Canned Responses
Proactive Chat
Categories and Features
Real Estate
Not specified
Real Estate CRM
Contact Management
Dashboard
Lead Management