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Ratings and Reviews 0 Ratings
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What is servuno?
Servuno is an online CRM and business management platform tailored for small to medium-sized service businesses, encompassing sectors like trades, IT companies, agencies, driving schools, and office settings. The tool consolidates vital elements such as customer records, contact details, service agreements, active services, notes, and customer histories into one user-friendly interface. Users can expand its capabilities with optional modules, including a customizable customer portal that showcases the company's branding, ticket management, invoicing features, employee oversight, time tracking, document storage, customer communication tools, reminders, and route optimization functionalities. Teams can designate various roles and permissions, while customers enjoy the convenience of the portal to access services, update their information, and submit requests with ease. This software-as-a-service (SaaS) solution is accessible through any web browser on a range of devices, such as computers, tablets, and smartphones, thus negating the requirement for software installation or dedicated servers. Subscription pricing is based on the number of administrative user accounts, and customers who utilize the portal do not contribute to this count. Furthermore, businesses can modify their module selections as their needs evolve over time, providing a personalized experience for each organization. This level of customization empowers companies to concentrate on growth while streamlining their operational processes effectively. As a result, Servuno not only enhances efficiency but also supports businesses in adapting to changing market demands.
What is Csmart Digital Self-Care Platform?
Csmart Digital Self-Care offers a robust and fully branded omnichannel self-service platform and mobile application tailored for telecom operators and service providers. This cutting-edge solution empowers customers to effortlessly handle their plans, track their usage, pay bills, submit support tickets, and swiftly resolve common problems on their own. Utilizing cloud-native architecture and TM Forum Open APIs, it features a user-friendly interface, AI-driven chatbots for immediate assistance, and personalized offers tailored to individual users.
Key highlights of this service include:
A seamless experience across mobile apps, websites, and call centers
Real-time transparency regarding usage and billing
AI-augmented chat and support for quick problem-solving
A comprehensive self-help knowledge base complemented by guided troubleshooting
Dynamic personalization that promotes cross-selling and upselling strategies
With its secure, scalable multi-tenant design and instant analytical insights, the platform significantly reduces support expenses, boosts user satisfaction, and enhances user engagement, all while cultivating brand loyalty and improving customer retention. This innovative approach not only streamlines customer interactions but also nurtures a deeper and more connected relationship between service providers and their clientele, ultimately benefiting both parties in the long term.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial Offered?
Pricing Information
Custom
Custom
Free Version
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Funck GmbH
Date Founded
2023
Company Location
Germany
Company Website
servuno.de/
Company Facts
Organization Name
Covalense Digital Solutions
Date Founded
2006
Company Location
India
Company Website
covalensedigital.com/products/digital-self-care-platform-telecom-enterprise
Categories and Features
CRM
Not specified
Customer Self-Service
Not specified
Categories and Features
Customer Self-Service
Not specified