LiveAgent
4.8 out of 5 starsRatings and Reviews 0 Ratings
Ratings and Reviews 158 Ratings
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What is servuno?
Servuno is an online CRM and business management platform tailored for small to medium-sized service businesses, encompassing sectors like trades, IT companies, agencies, driving schools, and office settings. The tool consolidates vital elements such as customer records, contact details, service agreements, active services, notes, and customer histories into one user-friendly interface. Users can expand its capabilities with optional modules, including a customizable customer portal that showcases the company's branding, ticket management, invoicing features, employee oversight, time tracking, document storage, customer communication tools, reminders, and route optimization functionalities. Teams can designate various roles and permissions, while customers enjoy the convenience of the portal to access services, update their information, and submit requests with ease. This software-as-a-service (SaaS) solution is accessible through any web browser on a range of devices, such as computers, tablets, and smartphones, thus negating the requirement for software installation or dedicated servers. Subscription pricing is based on the number of administrative user accounts, and customers who utilize the portal do not contribute to this count. Furthermore, businesses can modify their module selections as their needs evolve over time, providing a personalized experience for each organization. This level of customization empowers companies to concentrate on growth while streamlining their operational processes effectively. As a result, Servuno not only enhances efficiency but also supports businesses in adapting to changing market demands.
What is LiveAgent?
LiveAgent is an all-in-one help desk and live chat solution that consolidates all your customer interactions into a unified hybrid ticketing platform, making everything easy to access and manage. It leverages a universal inbox, live chat in real time, an autonomous AI chatbot, an integrated call center, and a strong customer self-service portal. With numerous features like advanced automation rules, tags, and over 200 integrations, LiveAgent delivers powerful customer service software suitable for businesses of every size. Additionally, LiveAgent offers the fastest chat widget available today. Serving more than 150 million users globally, including brands such as BMW, Yamaha, Huawei, and Oxford University, LiveAgent is trusted worldwide. Join the hundreds of happy clients using LiveAgent to provide outstanding customer support. Try it free for 30 days—no credit card needed.
Integrations Supported
2Checkout
AWeber
Bold BI
Easyflow
Facebook
GetResponse
Help Desk Migration
Pabbly Connect
Post Affiliate Pro
PrestaShop
API Availability
API Availability
Has API
Pricing Information
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial Offered?
Pricing Information
$15.00/month/user
Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Funck GmbH
Date Founded
2023
Company Location
Germany
Company Website
servuno.de/
Company Facts
Organization Name
Quality Unit
Date Founded
2004
Company Location
Slovakia
Company Website
www.liveagent.com/
Categories and Features
CRM
Not specified
Customer Self-Service
Not specified
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
On-Demand Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition
Complaint Management
Case Management
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Video Content
Customer Engagement
Analytics
Communication Management
Community Management
Feedback Collection
Gamification
Live Chat
Video Content
Customer Satisfaction
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Onboarding
Usage Tracking / Analytics
Email Management
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Remote Support
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Surveys & Feedback
Remote Work
Employee Monitoring
Live Chat
Remote Support
Softphone
Video Chat