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What is thatChat?

thatChat is a customizable self-hosted platform created for AI-driven communication and customer support, specifically optimized for online retail websites. It allows businesses to deploy the service on a variety of platforms, including PHP hosting, VPS, Docker, or personal servers, and features an integrated chat widget that utilizes content from their sites, documents, and knowledge bases to answer visitor questions. Among its many capabilities are automating responses to common inquiries, capturing potential leads, managing appointment requests, addressing product-related questions in e-commerce, keeping track of conversation history, and enabling a smooth handoff from AI to human representatives. Furthermore, teams can integrate their preferred AI service provider’s API keys, with options such as OpenAI, Anthropic Claude, Google Gemini, and Groq, while also benefiting from provider routing and fallback options. The platform includes modules for WordPress and PrestaShop, as well as a REST API and webhooks to boost its capabilities. Crucially, all data related to conversations and knowledge is stored on the customer's infrastructure, with AI usage billing handled independently by the selected provider. To enhance operational efficiency, there is also a mobile app available for operators, enabling them to manage and respond to active discussions with ease. Overall, thatChat provides a comprehensive and flexible solution for businesses aiming to improve customer engagement and support. This adaptability makes it an appealing choice for various industries looking to streamline their customer interaction processes.

What is Gamalon?

Enhance both business growth and customer satisfaction through swift and accurate automated replies. Gamalon alleviates stress for both your team and your customers by integrating knowledge from resources such as your website, sales training materials, and ongoing conversations. It truly learns from interactions. By offering significant insights that boost conversion rates, Gamalon eliminates the need for artificial-sounding responses, instead providing clear and impactful communication. It operates similarly to live chat, achieving impressive conversion rates exceeding 5%, while gradually reducing the dependency on human customer service representatives. This functionality is supported by its ability to engage in multi-turn conversations and proactive strategies tailored to help customers reach their goals, regardless of what those goals are. Empower your visitors to ask anything, enabling you to capture a greater portion of initial web traffic. Bid farewell to long wait times for customer inquiries. Gamalon's innovative AI approach centers on interactive learning, allowing the chat system to glean insights from every customer interaction, which consistently improves its effectiveness. This continual enhancement makes the system not only more efficient but also more attuned to the needs of your clientele over time. As it evolves, Gamalon becomes an indispensable asset to your customer engagement strategy.

Media

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Integrations Supported

Claude
Claude Duet
Claude for Legal
Gemini
Groq
OpenAI
PrestaShop
WordPress

Integrations Supported

Facebook Messenger
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Teams
Slack
Zendesk

API Availability

Has API

API Availability

Pricing Information

$18/month
Starter is €16/month or €160/year; Business is €41/month or €410/year. Enterprise pricing is by request. AI-provider usage is billed separately by the selected provider. Optional assisted setup is a one-time fee.

Pricing Information

$499 per month
Free Version

Supported Platforms

Android
iPhone
iPad
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

La Luce

Date Founded

2013

Company Location

Czech Republic

Company Website

www.thatchat.ai/en/

Company Facts

Organization Name

Gamalon

Date Founded

2013

Company Location

United States

Company Website

gamalon.com

Categories and Features

AI Chatbots

Not specified

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales

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