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What is tomCRM?

tomCRM is a customized software platform designed for training organizations in need of a superior CRM system to manage their training activities. It simplifies the management of trainees, training sessions, and sales workflows, thereby improving efficiency and productivity in handling training initiatives. By using tomCRM, training providers can concentrate on providing high-quality education while seamlessly managing their administrative responsibilities. This allows them to enhance their educational offerings without being bogged down by operational tasks.

What is Khoros CX Insights?

Khoros CX Insights provides a comprehensive solution that empowers organizations to gain a cohesive and actionable understanding of their clientele, which in turn helps in crafting outstanding customer experiences. This platform effortlessly integrates with multiple customer communication avenues, offering a unified perspective on all customer interactions and input while standardizing and organizing the data for in-depth analysis of the customer experience. It compiles insights from a variety of customer engagement platforms and categorizes each interaction using a framework specifically designed to meet the unique needs of the organization. Users are able to visualize data at the level of individual interactions within a single interface, making insights readily available across the entire organization. By adopting a customer-focused strategy, businesses can conveniently access and review all customer communications from one centralized hub. In the current multi-channel landscape, it is crucial for companies to remain responsive to feedback from every available source, as the practice of selective listening is no longer sustainable. Ultimately, leveraging extensive insights enables organizations to enhance their service to customers and significantly improve overall satisfaction, fostering long-term loyalty. Furthermore, this holistic approach not only benefits customer relations but also drives strategic decision-making within the business.

Media

Media

Integrations Supported

Integrations Supported

Khoros

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

ENNOVA

Date Founded

2007

Company Location

Poland

Company Website

ennova.pl/en/software/crm-for-training-providers-tomcrm/

Company Facts

Organization Name

Khoros

Date Founded

2019

Company Location

United States

Company Website

khoros.com/platform/insights

Categories and Features

CRM

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

Not specified

Customer Satisfaction

Not specified

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