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What is xBlock AI?

Transforming disconnected business data into actionable insights is crucial for the hospitality sector. The xBlock AI assistant uncovers hidden opportunities within the data that restaurants and hotels already possess. By integrating various technology platforms, internal documents, and transcripts from conversations, we develop a unified, voice-enabled system. General managers can conveniently access important financial reports, delegate tasks automatically, and receive daily updates simply by using their voice. At the same time, employees can quickly obtain answers to urgent questions and go through self-paced training just by speaking. In an ever-evolving workforce that demands ongoing skill enhancement, xBlock alleviates the burden of searching through paperwork or dealing with multiple interfaces. This method equips employees with immediate access to a dependable, centralized information source. By offering a comprehensive platform for managing hospitality data, we promote seamless and instant interactions for both guests and staff, significantly improving the overall experience in the industry. Furthermore, this innovative technology not only streamlines operations but also fosters a more engaged workforce, ultimately leading to higher customer satisfaction.

What is SmartSIP?

SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.

Media

Media

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

xBlock AI

Company Location

United States

Company Website

xblock.ai/

Company Facts

Organization Name

IntraNext Systems

Company Location

United States

Company Website

intranext.com/solutions/smartsip

Categories and Features

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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