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What is xBlock AI?

Transforming disconnected business data into actionable insights is crucial for the hospitality sector. The xBlock AI assistant uncovers hidden opportunities within the data that restaurants and hotels already possess. By integrating various technology platforms, internal documents, and transcripts from conversations, we develop a unified, voice-enabled system. General managers can conveniently access important financial reports, delegate tasks automatically, and receive daily updates simply by using their voice. At the same time, employees can quickly obtain answers to urgent questions and go through self-paced training just by speaking. In an ever-evolving workforce that demands ongoing skill enhancement, xBlock alleviates the burden of searching through paperwork or dealing with multiple interfaces. This method equips employees with immediate access to a dependable, centralized information source. By offering a comprehensive platform for managing hospitality data, we promote seamless and instant interactions for both guests and staff, significantly improving the overall experience in the industry. Furthermore, this innovative technology not only streamlines operations but also fosters a more engaged workforce, ultimately leading to higher customer satisfaction.

What is Solgari Cloud Communications?

Discover a robust and compliant communication solution that merges voice, video, chat, and SMS, enhancing overall connectivity. Elevate your operational effectiveness by leveraging a superior Cloud Contact Centre as a Service (CCaaS), which guarantees a seamless digital customer experience from a single, integrated platform. Access all essential channels and features through a secure Cloud infrastructure, ensuring ease of use and reliability. Effortlessly integrate with Microsoft Dynamics and Dynamics Phone to create a fully immersive Teams Contact Centre experience. Communicate quickly and efficiently, with the ability to connect all your communication and CRM tools from any location at any time. Transition smoothly between text, phone, or video calls, ensuring that switching channels is effortless. Solgari adheres to all relevant regulations, such as GDPR, PCI DSS, and MiFID II, safeguarding your data security and privacy. Upgrade to a multi-channel Cloud contact center equipped with automated, voice-activated enhancements that significantly improve your communication quality. This pioneering solution not only streamlines your workflow but also fosters enhanced customer interactions, setting a new standard for service excellence. With a focus on innovation and user experience, it empowers teams to work smarter and more collaboratively than ever before.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$20 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

xBlock AI

Company Location

United States

Company Website

xblock.ai/

Company Facts

Organization Name

Solgari

Date Founded

2009

Company Location

Ireland

Company Website

www.solgari.com

Categories and Features

AI Tools

Not specified

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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