ActiveRoute Verified Customer Reviews (2026)

RouteGenie is NEMT software running medical transportation operations at scale: 600+ fleets, 20,000+ vehicles, 46 states and two countries, approximately 50,000 trips every day. Where operators feel it: schedules rebuild automatically with native multiload, not by hand; broker trips flow in and statuses flow back across 28 live integrations including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, MAS and Uber Health; Medicaid billing, CMS 1500, claim scrubbing and denial management live in the same system as dispatch. Multi-site operators run every location in one instance with role-based access and a complete audit trail on every trip change. Enterprise administration comes standard: SAML2 SSO, single-tenant deployment with per-customer data isolation, SOC 2 Type 1 attestation, HIPAA-aligned controls and BAAs, open REST API. Pricing is flat per vehicle with unlimited trips and unlimited users — cost tracks fleet size, not trip volume or headcount, so total cost does not climb as volume grows. Enterprise agreements include dedicated implementation, named support and RFP support. No fleet minimum.

MediRoutes is an innovative cloud-based software solution tailored for the management of Non-Emergency Medical Transportation (NEMT) fleets. This comprehensive platform boasts capabilities such as real-time dispatching, automated scheduling, billing, detailed reporting, and seamless API integrations. Specifically designed for transportation service providers, it promotes effective route planning and offers real-time visibility into fleet operations, alongside integration with payers. By minimizing passenger wait times and enhancing the operational efficiency of NEMT providers, MediRoutes ensures reliability through sophisticated scheduling algorithms. It streamlines the coordination of patient transport and collaborates with all major brokers across the United States, solidifying its position as a leader in the NEMT software landscape since its inception in 2008. Furthermore, its ongoing commitment to innovation allows MediRoutes to continually adapt to the evolving needs of the transportation industry.

**NEMT Platform** is an AI-powered, all-in-one software solution tailored for Non-Emergency Medical Transportation (NEMT) providers, brokers, and healthcare organisations. It centralises critical operations such as scheduling, dispatch, routing, billing, compliance, and communication, reducing the need for manual processes and improving overall efficiency. The platform features a **Provider Panel** for dispatchers to manage trips, assign drivers, and monitor performance, alongside a **Broker Panel** that streamlines trip distribution, status updates, and performance tracking. For corporate teams, the **Corporate Panel** provides multi-location management, advanced analytics, and reporting. **NEMT Max Driver App** offers drivers real-time trip details, navigation, and seamless communication with dispatchers, ensuring timely and accurate trip execution. **OLIVIA**, the AI Receptionist, automates tasks such as answering calls, booking rides, providing updates, and managing cancellations, reducing staff workload. AI-driven **route optimization** and **dispatching** enhance operational efficiency by suggesting the most efficient routes while allowing manual overrides. The platform supports automated billing, including EDI, CMS-1500, and broker-specific workflows, eliminating errors and speeding up payments. NEMT Platform integrates with top NEMT brokers like Modivcare, MTM, and Call the Car, ensuring smooth trip imports, real-time syncing, and efficient billing. With secure infrastructure, compliance support, and comprehensive reporting tools, NEMT Platform helps organisations streamline operations, improve service delivery, and scale with ease.