Atera Reviews

My overall experience with Atera has been very good so far. It is a very efficient billing and ticketing platform and I enjoy using it.

One of the best things about Atera is the centralized approach for end user communication. We can easily reply to tickets and use quick reply templates if needed.

Honestly, I do not have any significant dislike with Atera. All the features are very good.

My overall usage experience with Atera has been exceptional so far. The dashboards are very much intuitive and informative and we get many insights from this platform.

With Atera, we can easily schedule automations and execute them with ease. Also, I like the patch management alerts that it offers.

I do not have any major dislike with Atera. Their vendor support is also brilliant.

My overall experience with Atera has been exceptional so far. The automation in the professional services is also very helpful and beneficial for us.

One of the things that I like best about Atera is the very helpful community that it has. Also, the customer support is on point and very much helpful.

I do not have any major dislike or dissatisfaction with Atera.

My overall experience with Atera has been excellent so far. The ability to segment devices based on criticality is very much needed and beneficial for us.

Atera as a whole is very much beneficial for us. I specifically like the remote monitoring and management capabilities that it offers

I do not have any dislikes that I can share about Atera.

My overall experience with Atera is very good with the help to its feature my work load and time will be very reduced day to day,
easily access remotely, provide world best security, AI based helpdesk resolve the issue easily with wastage of time.

Atera is the one of the most important tool for IT Department.
Helps Remote monitoring and management for the organization with the help of single centralized integrated solution.
Providing the Patch management to save time and work load of the employee, also integrate with best antivirus, End point Detection and response, Email security and more to get protection in the digital world.

Didn't find any cons about the Atera, Only not suitable for small startups because of pricing.

My overall experience with Atera has been exceptional so far. The customer support is also very much responsive.

I like the different integrations that are provided through Atera. Also, Atera saves a lot of time for us.

I do not have any significant dislikes about my Atera usage

Compared to other platforms I've used, I've generally been really pleased with the platform. As a tiny, newly established MSP, Atera has enabled me to easily expand my firm.

Atera is simple to install and administer.
Additionally, the application carefully considers customer problems and resolves them.
Atera is a bold solution with a variety of features.
Like previous systems I've tried, patch management hasn't given me any issues.
ability to easily handle several businesses.

The Network Discovery capability is a premium add-on that necessitates extensive customer network setup.
Because there is no connectivity with business systems like HP's ILO, SMART Status cannot be read from raids.

Atera helps in monitoring all the IT systems in a company, by issuing alerts when there are problems. Also, Atera increases the level of security for all the infrastructures a company has.

Atera is an easy to manage and install.
Also, the program keenly listen to the users complaints, and solve them.
Atera is an aggressive solution, with diverse features.

Atera is a bit expensive when we think of installation fee, but its operations are top notch.

Overall I have been very happy with the platform in general compared to other platforms that i have worked with. Atera has given me the ability as a small startup MSP to grow my business with ease.

All in one solution.
Basic Ticketing system helped with customer requests.
Patch management has not caused any problems like other platforms i have used.
Ability to manage multiple company's seamlessly.

3rd party addons could display better in dashboard.

Great assist experience.
Helps us maintain our customers working stations in an easy way
monitoring service is made very easy with Atera.

I use this app daily.
I like the easy way i can give support to me costumers and the fact that i can see online information about their software and hardware including HD space condition and pushing all updates.

I added suggestions about it -
I think that the fields in our customer service panel should be more flexible and removing existing original fields should be allowed.
There are fields that are just not usable for our clients.

Overall a great product at a competitive price. This has allowed my startup to compete in the market with an advantage.

Responsive support, ease of use, several bells and whistles included, good for small to large companies. New features added regularly and requested changes taken seriously.

For the phone and iPad app to be a bit more robust. It is getting better so its hard to actually have a complaint. I would suspect new users might expect more from the app. One thing with the app: able to switch from Splashtop to another app without loosing the session.

Ease of use is there. Couple of questions with customer support during setup and they were on top of getting everything answered via their integrated support chat.

I've used a few other RMM's and Atera does everything from one easy to use dashboard! From one click remote support to reporting, it's all there!

No cons at this time. Have been a user for 2+ years and haven't had anything pop up that I wish it did.

Overall, Atera is an easy-to-use asset management tool for any organization or company. It comes with various useful features built in and ready to use like, remote control and file transfer.

- Asset tracking is quite straightforward and easy with Atera.
- There are regular updates and with each update bugs gets fixed, and new features gets added.
- The chat support of Atera is helpful and quite easy to reach out to.
- User's computer can be easily controlled remotely with the software.

- Integration is not supported with many popular applications like Fresh Service.
- The UI responsiveness needs a little more work.

While there may be some very minor things that would cause one to list this as "not perfect", it's hard to find true perfection anywhere. Atera does precisely what we need it to do and it does it well! If there's anything that doesn't quite entirely meet our need, it's very often resolved in the next release! Atera was and is THE ANSWER to what was slowing us down as an MSP. It's hard to imagine you get all this at such an affordable price! Thanks Atera!

Very intuitive, easy to navigate, easy to manipulate, low learning curve, constant betterments, constant updates, development listens to community, great company, powerful tools, fantastic pricing model with unlimited agents, easy for small MSPs to get started but powerful enough for bigger firms

None to really speak of. Any "cons" are short-lived as they are so quickly resolved!

We switched from Kaseya and saved over 30,000 dollars in the first year! It is also so much more streamlined for what we need.

I love the pricing model, being per tech allows us to predict exactly what our charge will be. They are rapidly developing new features based on feedback from the users. These new features have made the product awesome! The few times I have needed their support department they have been excellent to work with and have done everything fast and professionally to solve the issue.

So far I have not ran into any major cons, I would love to see the ticketing platform expanded more but it is usable in its current state.

So far, I've had a fantastic experience with Atera. Support is great, and the forum is knowledgeable.

Easy to understand interfaces, settings, reports, and monitoring.
Configuring custom scripts is as easy as copy and pasting from your current library.
Constant upgrades and updates.
Shared scripts library helps a ton.

FIPS compliance breaks the Monitoring Agent.
Sometimes the UI is slow to respond (but it's getting better!)

Overall, Atera is a versatile RMM tool that offers countless features for maximum productivity and an overall organization development.

- It provides hardware monitoring and remote control for user computers.
- Atera has some useful features like Invoicing, billing, automation and ticketing system.

- Aside from occasional slow connection on the Atera's website, everything works in a streamlined manner.

Overall, Atera is great RMM software that is very easy to set up and install. The learning curve of the app is very low.

- It is very easy to set up and install.
- You directly share the URL with the client for a faster and easy download.
-The customer support is really responsive and fast.

- There is a lacking of full integration with other software.
- Alerts are missing on the main dashboard.

Monitoring, management and automation has been effortless since I switched to Atera. Atera has been a lifesaver for my workflow.

- Simple and easy installation
- Available across all platforms and devices
- Moderately priced for the features it provides

It has been a very stable and flawless experience for myself and my clients. Had no cons till now.

Great choice for MSPs with lots of small customers. You get a msi agent per customer, which you can deploy however. Works great with PDQdeploy. The roadmap is promising, the platform is clearly evolving.

UI is very simple and straight forward.
Notifications are fast and on point.
Software distribution via Chocolatey is very good.
Great support.

Network Discovery feature is a paid add-on and requires a lot of preparation on customers network.
No integration with enterprise solutions such HPs ILO, therefore SMART Status simply wont be read from raids.
Small bugs here and there, but those aren't groundbreaking.