Atera Reviews

I would highly recommend this to anyone that is responsible for managing the IT infrastructure of any business. I've been in the IT Support Business for over 30 years and have worked with many competitors that don't even come close to Atera's standard features, integrations, functionality and price point.

* Ease of use
* Functionality
* Regular Updates and enhancements
* Price Point based on user not endpoint
* Tons of functionality
* Patch Management

None really --- I ran into one issue trying to remove their monitoring agent. I contacted support and they supplied me with a solution (Uninstall batch file) which remedied the issue. Their support response is amazing I literally received an update to my issue within minutes.

It's the simplest and most powerful RMM solution. With Atera now we can easily perform remote monitoring and management form our locally installed administrative accounts. Overall it's the best RMM for marketing strategies.

It's a very simple remote monitoring and management tool. Atera makes it very easy to access and gives outbound support. It's a cost-effective platform with powerful effectiveness.

Honestly, so far there isn't anything I don't like.

Atera dose what is supposed to do and have constant updates to add new features. they have occasional performance issues which make it hard to connect to client computers.

- basic features
- constant updates
- integration to splash-top
- integration to Quick-books online

- ticketing needs more work
- reporting need some work

Atera will work with 85% of IT departments. They offer most all features you will need to support you customers and at a price no other vendor can touch. The Layout is friendly to use and easy to find what you are looking for via the top search bar. The monthly feature releases and are not just bug fixes but actual feature changes. Integrations with Acronis backups, Webroot, and Bitdefender help make your profit margins even better while making complex support easier. Agent installs are unlimited and can be done via .exe, web link or using powershell for a large amount of installs. The Reporting section offers many options, scheduling and manual runs.

If you need a RMM tool at a great price that has some PSA features (or not) the do not pass on Atera.

Remote access via Splashtop
Scripting Library
Chocolatey installer built-in
Price
Monthly updates
Patch management
Robust Reporting Tools
Detailed list of hardware and software for each agent
Uptime has been great
Forced MFA logins
Password manager (limited but works)

Limited Control over patch management (can't set specific times)
Network scanning tool is not reliable and cost extra
PSA is limited but features added often
No easy deployment tool (powershell or cmd)
Need more control over user/group permissions

Overall I really enjoy the client. As a smaller business, I could not beat the price when it comes to a MDM. We pay per technician with unlimited devices, and it is perfect for what I need in this remote environment world we are living in.

-I really like that I manage Windows and Mac machines.
- I like that it gives me performance data remotely
- I can categorize by domain
- It has a built in ticketing system
- Easy to install on a PC
- You get alerts on machines you are monitoring
- I love that it's cloud based
-Can't beat the price with unlimited devices or clients.

- Installing on a Mac is a little more of a dance than the ease of the PC install. I think this is more due to the Mac OS than Atera itself.
- You have to log into the client on a mac where as the .msi file works without any additional steps except needing admin privileges.

I hold our experience of use positive. We are a company that offers technical assistance and software services to Italian pharmacies. And with the management of Atera we are able to follow the customer fleet.

I think Atera is a very good product, easy to use and economical unlike other competing products used previously. However, I believe there are aspects of the functionality to be increased.

In my opinion, the discovery network part should be increased by extending it to work groups and not only to domains. I would also like SNMP management to be implemented with support for mib files.

Went searching for help desk system when I started here. For roughly the same cost as some other cloud-based ticketing systems, I got a full RMM product. It may not have everything that some of the more expensive ones have, but it's pretty capable and easy to use out of the box. Plus, they really do listen to change requests and they update the product frequently, usually adding new or requested functionality.

Reasonably priced, lots of functionality, frequent updates, they listen to their customers, easy to use.

Not as full-featured as ConnectWise and Autotask but also not as expensive.

Atera offers the best grade remote monitoring and management. There is a bit learning curve in this platform. Gives great control and monitoring in your business.

Atera comes with great capabilities that ensure 24x7 remote monitoring of our IT assets when it comes to RMM. It's super-advanced and offers the best grade monitoring and control of assets, networks, and help desk. Very effective tool.

There is a little learning curve to use in the best effective way.

I've had a great working relationship with Atera over the last five years. I can only think of two times when I have had to contact them for support of their product, and both times my issue was taken care of quickly and with thoroughly.

In my 30 years in the IT industry, Atera has been the best MSP platform I have worked with. From ease of use, functionality, features, price point, and cost structure there is little to no comparison.

I honestly can't think of a single complaint about it.

It has been a great experience thus far. I have been using this software for quite a while.

I like the integrations with Webroot and Splashtop

There are not a lot of cons, but there are some features like the customer facing knowledge base that I don't use.

It helps us be proactive, so we can solve OS and equipment issues before the end user is even aware anything is going on. Glad we switch to this, only wish we would have found it sooner!

We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic!

If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch from mobile to desktop version of the site. They are also releasing a native mobile app soon, perhaps it will include ability to run scripts on mobile in a more streamlined manner.

Its a great tool, easy to use and get started, Patch management and Remote Access works great! Tickets can be better (lack of canned responses and other littler things), but its perfect for small teams with limited budged.

Its very easy to get started and to familiarize with Atera. All features works out of the box.

Some recently added features come as "paid addons".

Great solution. I love the per-user pricing, its clean and modern GUI, and the integration with solutions I already use (Webroot, Splashtop, Teamviewer), patch management, white label.

Per-user pricing, clean and modern GUI, integration with solutions I already use (Webroot, Splashtop, Teamviewer), patch management, white label.

Some tasks can be unintuitive, like adding computers to customers' folders.

Atera helps me filter customer computers very easily. Make my job to recommend new computers, new components, and Windows upgrades a lot easier. For the most part, Atera is s a daily tool that i use at my office. its great, easy to use, quick to access, and loaded with many more tools.

I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities for someone that has so many computers to manage.

I feel like Agent can sometimes show a computer offline when its not. Sometimes the Agent can even show offline and immediately come online. Also a more portable version of the agent would be nice. Once upon a time i could carry my agent installer in a USB and from there i could install the end for any computer and choose what company folder it belong to.

Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Nothing to Dislike but Lack of Linux agent is killing us.