Atera Reviews

I would recommend Atera to other MSP's. It has better features than other more expensive solutions. It is easy to use and intuitive.

Easy of use to install devices, setup customers, manage tickets.
Per technician cost is much better than per agent costs. Fixed monthly cost.
Integration with Webroot and backup solutions is great.
Integration with Chocolatey makes deploying software simple.
Setting up contracts is a breeze.
Ability to access computers within the mobile app.

Integration with accounting packages.
Mobile app is progressively improving with more features.

We are very happy with Atera, their support team are fantastic and very engaging. We would recommend all businesses to use this platform.

Overall we are happy with Atera and have been using this platform for a while now. Their pricing structure is very competitive and we get unlimited nodes.

To be quite honest, there's nothing we haven't liked, everything has been great so far.

Overall I have much more time to do much more important work in my company than just maintaining all PC's. Atera made it an easy job.

Easy to use app, constant improvements and updates, Im fan of script library, webinars are also great.

Would be great to have customizable dashboard, also GPO editor.

It always is available and every update actually makes the product better. Priced better then any other system management tool . I have tested 8 other products and some have more feature sets but this has all an IT person needs in their company

Remote access, Windows updates applying when scheduled and monitoring of the devices. Priced very well for what you get.

This is built more for MSP's instead of for an IT department in a company.

Very comfortable for a casual user. We don't use it for MSP but rather just to assist customers and validate their symptoms. Very reliable and low impact for that role.

Works every time without fail. I can depend on it being available and working whenever I need it. I appreciate its friendly interface.

Some features like restoring backups a bit too complex. Wish it was all more intuitive

I love this tool! I am trying to get things setup so that we can setup to offer to our clients, and to other Atera users NOC & Help Desk support for their clients. The fact that we can do 80% of what the other RMM providers offer for 10-25% of the cost is incredible!

1. I love the fact that it has most of the tools and components that all of the more expensive RMM providers offer.
2. Very easy to create new clients and deploy monitoring and management policies.
3. Includes Splashtop Remote for remote access to client systems.
4. Supports Apple iMac and MacBook/Pro systems.
5. New Mobile app.
6. I love that they are now offering Webroot AV support as an option within the platform.
7. I like the ability to identify other items that are on the network via the network scanning tool.

1. No mobile device support.
2. No way to remote into covered clients via Splashtop Remote on mobile devices.
3. No NOC & Help Desk support like other RMM providers offer.

Overall, Atera gives professional monitoring in its easy to use platform. The network and unlimited device monitoring give me a seamless experience. It's an excellent tool.

Atera is a widely supported remote monitoring and management tool.
Because of lightweight, it makes it easy to move around.
Allows remote access to keep track of client requests.
Reliable for patch management with a wide view of monitoring. The alert function is great.

The implementation and configuration were complex.

Compare to ConnectWise and Kaseya, this product is like comparing day and night .
No complicated menu's and clutter is GUI, minimalistic approach worked great.

Easy to use.
No clutter.
Responsive support staff.
Seamless integration with Splashtop and Teamviewer.
Constantly adding new features.

Reports need some work.
Extra plugin can be costly.
Mobile app is so limited.

I would give this product a 4.5, only because there are a few thing I would like to see on it. Overall a very good product.

I like most of the features of this product and really learning it fast. Very easy to use and all of it is in one place.

Message block on the invoice.
Create invoices from the app.

I had installed this company wide a week before having to go remote. It was a life saver. I look like ROCK STAR Now!

Ease of use, Availability, Security, It just works! It enables me to manage over a hundred users from home!

It doesn't sing me to sleep, or make my lunch, or wash my dishes!

Installing and using Atera has been a positive experience. You can add and remove techs easily and installing the agent is simple.

Easy to use and configure, low cost compared to the competition, you only pay per tech as opposed to each device.

Lack of documentation and the ease with which you are able to get a hold of tech support.

I love the product! I think that the pricing per user should be lower and there should be a sales phone contact number to get more product feature questions answered.

Excellent RMM. ease of use. Great product overall. The incorporation of different services is a tremendous advantage over other similar products. We used N‑able RMM and find Atera is a more complete product. It also takes less load on our clients' devices.

There should be phone support available, as well. There should be a sales team to help with product questions.
Pricing per user should be a bit lower.

This tool has only proven useful whenever we want to monitor our mission critical server's status. The alerts feature on the dashboard gives you a birds eye view of your entire infrastructure putting you in the drivers seat when you want to manage your machines. The side pane and layout only provide the most user friendly experience when it comes to new users. This allows for server management to become greatly simplified, especially with remote management integration like Splashtop and LogMeIn.

You're enabled as a Network Engineer to manage servers across the globe from the comfort of your home. This is what the world needs in todays economic climate with everyone working from home. The layout of all the customers and devices is truly streamlined.

Simple layout, complex features. The only thing I could possibly complain about is moving from a web based app to a locally hosted application.

There are very few products I am willing to go to bat for. This is one of them.

The team behind this great product has proven time and again their commitment and loyalty to their customer base and have earned high praise from me.

- An amazing use it anywhere web interface. Said as someone with years using ConnectWise/Labtech and testing many other RMM/* tools.
- Great community. Even greater community engagement Atera listens to and gives back to their community from live web chats with the CEO to the community feature wish list.
- Speaking of wish list, Rapid expansion of feature set. In the last year alone the quality of life admin and tech tweaks and adds have been amazing. Integrations for QuickBooks, AV tools, backups, remote support, automation, and more make life even easier for not just techs but admin and support staff.
- Tickets, Alerts, and SLAs. Simple to use and easy to understand, from admins creating SLA policies and deploying to customers to technicians creating and updating tickets to meet SLAs.
- Per Technician billing! Customer with 100+ seats coming onboard and wants a discount? Fine. Atera unlike other RMM solutions does not bill per agent meaning more profit margin for me.
- Rapid feature releases. Don't quote me as gospel but it feels like

- More intuitive client/agent sorting would be nice but they adjust it every feature release so I know they are working on it.
- They just added ticket scheduling (Oct 2020 Update) which filled the only other complaint I had.

I love this software. The company I started working for had nothing in place for patch management or remote management. This took care of it all. I do love the pricing and the ease of setup. Being able to add things of value for cheaper than most is nice. No big sales meetings or setup meetings to get started. The 30 Day demo was fantastic and allowed us to learn about it and see how it works. If you are an MSP it takes care of everything. It is slightly more geared towards MSP's but if you are one, this is almost everything besides a tax ID and bank account you need! I would recommend this to anyone and everyone.

The price is fantastic! Cannot beat it especially with unlimited endpoints!
Ease of Use
Setup time is minimal.
Splashtop remote access from the beginning.
Catalog of Scripts.
Really Fantastic Support that are responsive.

The catalog of scripts is not very supported.
The UI could use some updating to make devices easier. But this has been updated a lot since using it.

It's a nice solution. I glad we switch to Atera. The licensing base on technician is a huge financial gain for us.
The solution still young and since we are with Atera there is a lot of improvement and added feature.
I recommend this product.

Responsive.
Easy to deploy, configure, use.
RMM, Automation, Ticketing system all in one place.
Price is good.

Young solution that keep evolving.
Some feature that we needed that is/are not available.

I love this tool. I am able to manage all my client sites with it. I can use the Splashtop with limitless connections. That saves me thousands on things like Team Viewer. I can push all my updates automatically, There are features for online or even local backup options that can be done. The online options are cheap and have versioning changes which is a huge benefit. This is a definite tool if you're looking.

Automated updates for workstations is simple. Help's to keep all the computers updated with the appropriate patches. You can run audit reports on the software installed, code versions on systems, updates done, and more. There are SNMP features to monitor network devices to help reduce the overall systems in use. Many other features like work from home options for clients, online backups, webroot, free Splashtop integration (saves the thousands you would spend on Team Viewer)

I was not a fan of the Acronis features. I felt the setup of it was unusually complicated from what I was expecting. I wanted a more simplified setup that I could manage all within Atera and not have to go to Acronis's site for additional work.

We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost.

Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.

Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back.

It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent.

I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven.

While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future.

Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

The layout and aesthetics are nice and easy to use and the functionality does increase my productivity.

That this product is constantly being updated and patched. My experience is constantly improving and my ability to communicate with clients and take care of them is easier and more efficient with this service.

Can be very slow here and there and some notification troubles where I don't see a ticket right away.

Since working with Atera my job is much easier, better response to my clients, really like i'm in control!

Very simple to log in safely to all customers pc's servers etc.
perfect support from Atera! Very friendly like talking to a colleague!
The possibility's keep expanding and all work together perfect.

In the beginning there was one fee that included everything, now more and more all the add-ons cost extra.