KrispCall Reviews

Before KrispCall, managing calls was messy; now, setup is quick, calls connect smoothly, and everything feels organized and easy.

Fast setup made getting started a breeze, and I really love how smoothly calls connect and the interface is so easy to use

Some features could be explained better, other everything is pretty good.

Our old phone system was confusing and every new employee needed training. With KrispCall, new support agents learn it quickly on their own, which saves us a lot of onboarding time.

The interface is clean and very easy to understand. Answering calls, transferring them, and adding notes only takes a few clicks. I was able to start using it on my first day without any training, which made things much easier.

Some useful reporting and analytics features are only available in higher plans. It would be nice if small teams could access a few more reports without upgrading.

KrispCall is a strong pick for startups and small-to-medium businesses looking for a reliable, affordable VoIP solution without the complexity of enterprise-grade systems. The setup is fast, the support team is excellent, and the CRM integrations work smoothly.

Power Dialer is a game-changer for outbound sales teams and,
support team responds fast and actually resolves issues

Call analytics depth could be improved for enterprise-level reporting.

I was juggling calls, voicemails, and texts across different apps and missing things constantly. Having everything in one place means nothing slips through. My response time to clients has improved a lot.

What I appreciate most about KrispCall is that it's reliable. It does what it's supposed to do consistently. I've had maybe one or two minor hiccups in six months of daily use. When I did need help, support responded the same day and solved the issue. The tool is simple enough that I rarely need help but knowing it's there makes a difference.

On a few occasions the app didn't notify me of an incoming call when it was running in the background on my phone. I missed a couple calls because of it. It doesn't happen often but it's a bit frustrating when it does.

My experience with KrispCall has been mostly positive. It’s a practical solution for managing business calls without much complexity. While there are some small performance issues, the core features work well, and the platform continues to improve.

Call recording is a big plus, especially for reviewing important calls later and staying organized.

Advanced features could use better documentation.

I used to sit there manually dialing number after number like it was some kind of punishment. KrispCall power dialer just removed that whole experience.

Moves to the next call automatically the second one ends — no pause, no manual dialing, just back to back conversations without any break in momentum.

Felt slightly fast paced in the first session until I found a rhythm that actually worked for me.

Overall it's been good. Saves us money and does the job. Happily i would recommend to other small businesses.

Call quality is pretty good enough which works perfectly on my phone, Pricing is not that bad also customer support is superrrrr.

As i am new user so i don't feel anything to complain about, till now it's working fine for me.

Looking professional on a small business budget was the challenge. KrispCall solved that completely. Overall experience we deliver on calls has improved significantly without adding cost or complexity.

We do a lot of client onboarding calls and KrispCall has made that whole experience better on both sides. Call quality is consistently clear,

Would love a way to share call recordings with clients directly from the platform without downloading and sending separately.

I am using this voip since long time and really enjoying this! good value for money. would recommend to every new users.

love the price comparing to other voip, setup was super easy. works well most of the time. customer service is nice!

I feel like comparing to others voip krispcall is doing their best for the customers, so i have nothing to say bad.

We needed a professional phone setup without enterprise pricing. KrispCall gave us exactly that. Now we record everything, review weekly and the improvement in our team's performance has been measurable.

The call recording feature has genuinely changed how we run our sales team. Recordings save automatically, quality is clear enough to catch every detail. Beyond that the overall platform is intuitive, call quality is excellent and the pricing makes it accessible without feeling like a budget compromise.

Reporting could go a little deeper for more detailed performance tracking. We like digging into call data and there are a few filters i wish were available.

I used to switch between tools and manually update call notes, which was time-consuming. Now everything is synced, so I can just focus on the conversation.

What I like most is that I don’t really have to think about the admin side anymore. I make calls, and everything gets logged in HubSpot automatically. I can also call contacts directly from there, which makes things easier and faster.

No major issues so far. The experience has been consistent.

Made the switch mostly because of pricing and stayed because the product is genuinely good. Small business owners will appreciate how straightforward everything is.

Been using KrispCall for about 4 months now after leaving RingCentral. Honestly the call quality is comparable but the price difference is significant. Setup was way less complicated. The app doesn't feel bloated like some enterprise tools do.

Miss a couple of reporting features from our old provider. Nothing critical but noticeable.

If you need basic team coordination features, this definitely covers it. Nothing crazy fancy but it helps our small team work together way better than before. Perfect for teams like ours.

It's really nice being able to see who's already on calls so we don't transfer clients to someone who's busy. Transferring calls between team members is super smooth - never had anyone get dropped. Shared contacts work well so everyone has access to the same client info. Overall it keeps our team coordinated which is huge for us.

Missing some advanced features that bigger teams might need.

A toll-free number was a client requirement for the contract we were supporting. KrispCall had it set up quickly and it's held up throughout a busy campaign. The client has been happy with the inbound performance.

One of the main reasons we chose KrispCall was for the toll-free number, and it has worked well for our team. Call routing has been reliable, and incoming calls reach the right agents without issues. Even during busy periods, the number has remained stable and we've had no problems receiving calls. Setup was also straightforward, which helped us get started quickly.

Analytics for the toll-free line specifically could be more detailed. I'd like to see abandoned call rates and peak hour breakdowns tied to that number rather than having to pull general call data and filter manually.

We wanted local numbers in different countries without dealing with separate SIM cards or telecom contracts. KrispCall made the setup simple and helped us expand into new markets without any hassle.

The call quality is excellent and the greetings sound very professional. Adding a new international number is super quick — we added numbers for three different markets this year and the whole process only took a few minutes each time.

The hold music choices are a bit limited right now. It would be great if we could upload our own branded audio for customers waiting on hold.

It gives us a professional phone system without spending a lot on hardware. Also helps me respond to customers more quickly and stay organized.

Call quality has been consistent, and I like having one place for calls, texts, and voicemail. It makes my daily work much easier.

Nothing major, although more dashboard customization would be nice.

We needed a better way to reach international clients without relying on separate phone providers. KrispCall made that much easier and helped improve our response rates.

We have clients in four countries and KrispCall handles the international routing without the call quality degrading. The rates are transparent and I'm not getting surprise charges on the bill. Local numbers in each market have made a visible difference in pickup rates.

Nothing major to mention. The platform has worked well for our needs.

KrispCall helped us centralize business communication. Before this, our calls and texts were scattered across personal devices and different tools. Now everything is logged automatically, making follow-ups faster and improving team collaboration.

The UI is modern and not overwhelming like some older VoIP systems. Features like click-to-call, shared numbers, voicemail transcription, and call transfer are genuinely useful in daily work.

I don't find anything to complain, if i get something then i will tell u

Keeping my outreach costs low without sacrificing features. I'm on a 100% commission role so every dollar spent on tools comes out of my pocket essentially.

Click-to-call from our CRM works well and I like that I can leave a voicemail drop without waiting for the beep — the voicemail drop feature saves me probably 2 minutes per call, which adds up. The call notes sync to the CRM too so I'm not double-entering anything. For the price it's a genuinely solid dialing setup.

Early on I had a couple of calls where the other side said my voice was cutting out slightly. It wasn't happening every call but enough that I noticed. Seemed to settle down after I switched from WiFi to wired — might just be a WiFi thing but I wasn't having that issue with my previous tool. Would also like a dark mode.

We're happy with it for the price. Does basic VoIP stuff without drama.overall i like krispcall for its service.

setup took me very little time, international numbers are stupid cheap, call forwarding works fine, transparent pricing.

Third-party integrations are a bit slow sometimes, customization is pretty limited, analytics are just okay.