KrispCall Reviews

KrispCall has improved how we manage both local and international communication. While there are small areas for improvement, it performs consistently well for everyday business use. Definitely a strong 4-star experience.

Call recording and tracking features are very useful for training and quality assurance, helping teams review conversations, identify improvement areas, maintain compliance standards, and enhance overall customer service performance.

Some advanced features require a bit of exploration — it’s not instantly obvious where everything is.

It replaced multiple tools and centralized our entire communication system and made international communication easier and more affordable for us.

We talk to clients across different countries, and the call clarity is surprisingly good even for long conversations. It feels stable, which is not something we always got before.

Sometimes i feel like notifications are delay but nothing serious.

love being able to text from business number. clients appreciate being able to text instead of always calling. really useful feature that we use daily for quick updates and reminders.

having sms and calls in one platform is convenient. bulk messaging works well for sending updates. threaded conversations keep things organized. delivery rates are good

scheduling messages could be better. character limits are a bit restrictive. would love mms support.

Honestly, using KrispCall has completely changed how I manage calls and messages. I feel way less stressed now because I don’t have to juggle a bunch of apps or worry about missing a follow-up.

Integrated SMS and bulk messaging make follow-ups effortless, and I love how I can manage all customer conversations in one place without switching apps.

Would love more pre-built message templates and automation options.

My days were chaotic with missed calls and scattered updates, but krispcall seriously cleaned everything up- now i can reach patients , staffs and departments instantly without the usual stress.

I am in love with the power dialer feature. I don't have to waste time manually calling each number on my client list cuz it calls them automatically.

To be honest, I am happy with the Krispcall services.

We wanted a phone system that could support both office and remote employees without additional hardware costs, and finally we got it.

Everything is cloud-based, which means our employees can work from wherever they need to. We don't have to purchase, maintain, or replace desk phones. That flexibility has made managing our communication much easier.

Nothing worth mentioning at the moment. The platform has been reliable and easy to work with.

In overall, they provide really great services comparing to other voip providers, pricing is reasonable not that costly.

I just got my Uk number immediately, i thought it would take time but i am really impressed with the service they provide

Wish there were more automation options built into the base workflows

Conversations start warmer, clients feel more comfortable and I have won projects where I am fairly sure the local number played a role in their decision.

We operate in the UK, Australia and Canada and KrispCall gave us local numbers in all three markets within a few hour.

i am impressed with the support and feature they provides.

KrispCall is one of the best VoIP tools we’ve used. Call clarity is great, setup was easy, and automatic call logging with our CRM keeps everything organized. It has improved our team’s productivity significantly.

Quick and hassle-free setup without any technical complications, making it easy for the team to get started and use it smoothly from day one.

No major issues experienced so far, and everything has been working smoothly without affecting our daily workflow.

Before KrispCall, I often had to wait until I was back at my desk to catch up on messages and missed calls. Now I can handle everything from my phone, which helps me respond to customers faster and stay on top of communication throughout the day.

What do you like best about KrispCall?
Most of my work happens outside the office, so having a reliable mobile app is important. I can answer business calls, send texts, and check voicemails from the same place without carrying extra devices. It's simple to use and helps me stay responsive even when I'm moving between meetings.

The app works well overall, although occasionally it takes an extra second to load conversation history when my connection is weak.

Before this we struggled with international communication setup and tracking. now we have virtual numbers for different regions and everything is tracked automatically. this helped us expand without worrying about communication issues.

Biggest thing for me is speed + clarity. calls connect fast, audio is clean, and we can instantly pull customer history during live calls

First few days felt little confusing, dashboard has a lot going on and you need time to understand where everything is

switched purely because of call quality complaints with my old tool. first call on KrispCall and the difference was immediate. I won't take my previous voip provider name but the support was not responsive, i used to text them my problem but hardly they used to reply, now krispcall is quite good.

I can see every live call happening across the team in real time, easy to jump in and whisper to agents without the client hearing, helps new reps build confidence knowing support is there, call quality on monitored calls is just as clear as regular ones.

would love a few more options on the lower tier plan

Call barging has been invaluable for training new team members! I can listen to their calls silently and jump in if they need help without the customer knowing. It's accelerated our training process significantly - new hires get comfortable faster knowing I'm there as backup. Also useful for quality assurance and understanding how calls are being handled. It's improved our overall service quality noticeably. Great feature for any team that does phone support or sales!

SMS messaging is absolutely brilliant! Clients prefer texting for quick questions. We send appointment reminders automatically. Bulk messaging works perfectly for updates. Delivery rates are excellent. Everything organized in threads!

No keyboard shortcut. Sometimes forget I'm muted. Could use better reminders.

Before KrispCall, managing calls was messy; now, setup is quick, calls connect smoothly, and everything feels organized and easy.

Fast setup made getting started a breeze, and I really love how smoothly calls connect and the interface is so easy to use

Some features could be explained better, other everything is pretty good.

Our old phone system was confusing and every new employee needed training. With KrispCall, new support agents learn it quickly on their own, which saves us a lot of onboarding time.

The interface is clean and very easy to understand. Answering calls, transferring them, and adding notes only takes a few clicks. I was able to start using it on my first day without any training, which made things much easier.

Some useful reporting and analytics features are only available in higher plans. It would be nice if small teams could access a few more reports without upgrading.

KrispCall is a strong pick for startups and small-to-medium businesses looking for a reliable, affordable VoIP solution without the complexity of enterprise-grade systems. The setup is fast, the support team is excellent, and the CRM integrations work smoothly.

Power Dialer is a game-changer for outbound sales teams and,
support team responds fast and actually resolves issues

Call analytics depth could be improved for enterprise-level reporting.

I was juggling calls, voicemails, and texts across different apps and missing things constantly. Having everything in one place means nothing slips through. My response time to clients has improved a lot.

What I appreciate most about KrispCall is that it's reliable. It does what it's supposed to do consistently. I've had maybe one or two minor hiccups in six months of daily use. When I did need help, support responded the same day and solved the issue. The tool is simple enough that I rarely need help but knowing it's there makes a difference.

On a few occasions the app didn't notify me of an incoming call when it was running in the background on my phone. I missed a couple calls because of it. It doesn't happen often but it's a bit frustrating when it does.

My experience with KrispCall has been mostly positive. It’s a practical solution for managing business calls without much complexity. While there are some small performance issues, the core features work well, and the platform continues to improve.

Call recording is a big plus, especially for reviewing important calls later and staying organized.

Advanced features could use better documentation.

I used to sit there manually dialing number after number like it was some kind of punishment. KrispCall power dialer just removed that whole experience.

Moves to the next call automatically the second one ends — no pause, no manual dialing, just back to back conversations without any break in momentum.

Felt slightly fast paced in the first session until I found a rhythm that actually worked for me.

Overall it's been good. Saves us money and does the job. Happily i would recommend to other small businesses.

Call quality is pretty good enough which works perfectly on my phone, Pricing is not that bad also customer support is superrrrr.

As i am new user so i don't feel anything to complain about, till now it's working fine for me.