KrispCall Reviews

We needed a central place where the team could track calls and messages without constantly checking in with one another. KrispCall gives us a shared view of customer communication, which improves collaboration and helps everyone stay informed about client activity.

One of the things I like most about KrispCall is the visibility it gives our team. Anyone can log in and quickly see who is on a call and which client they're speaking with. We also use the texting feature regularly, and having calls and messages in the same place makes communication much easier. The shared inbox helps keep everyone updated without needing additional tools.

The reporting dashboard could be more flexible. It provides useful information, but I'd like the ability to customize the layout and arrange widgets based on what is most important to me. More dashboard customization would make reporting even better.

Look, I've tried a few VoIP tools and most of them either look pretty but break constantly, or work fine but feel like they were designed earlier. KrispCall is neither. It works, it looks decent, and when something went wrong, someone actually helped me fix it. That's all I really wanted. Worth the money for small teams.

International numbers are easy to get, and the setup process is quick with coverage, and all looks great features

Mobile experience needs improvement for field teams

We used to manage several different tools, which was confusing and inefficient. Now communication is centralized and much easier to track. Team onboarding is smoother, and mistakes have reduced. It’s not perfect yet, but it’s a strong feature and a big step forward for managing customer communications.

KrispCall’s unified inbox is really helpful. Calls, texts, and voicemails are all in one place, so there’s no need to jump between multiple apps. Everything is organized by customer conversation, and seeing the full communication history instantly saves a lot of time.

Occasionally, the inbox can feel a bit slow or cluttered when handling many conversations. Some additional filtering or customization options would make it even better.

It removed the daily stress around communication. I’m not constantly checking if calls are working anymore, and that peace of mind is huge.

What I appreciate the most is the consistency. Calls go through, audio is clear, and I don’t have to double-check everything like I used to with our old system.

Some features take a bit of exploring to fully understand, especially if you want to go beyond the basics.

It solves the lack of visibility we used to have into customer conversations. Now coaching is based on real data instead of assumptions, which improves team performance over time.

For me it’s simple — I can just pull up any call when I need it. If something didn’t go right, I listen to it and use that in training. Saves a lot of back and forth.

It works fine, No major issues so far. The system has been stable and works as expected.

Honestly just needed cheap business calling that works and this does exactly that. team adapted fast, no complaints.

cheap setup wasn't hard. works on both desktop and mobile, also records calls and have bulk sms feature.

i only dislike a thing here that some features cost extra. integrations are enough good

KrispCall has improved how we manage both local and international communication. While there are small areas for improvement, it performs consistently well for everyday business use. Definitely a strong 4-star experience.

Call recording and tracking features are very useful for training and quality assurance, helping teams review conversations, identify improvement areas, maintain compliance standards, and enhance overall customer service performance.

Some advanced features require a bit of exploration — it’s not instantly obvious where everything is.

I no longer worry about missing business calls when I'm away from the office. My business number follows me wherever I work, which has made responding to clients much easier.

The flexibility is what I like most. Whether I'm using my phone or laptop, everything stays in sync. I can answer calls from either device, and it's been reliable throughout the day.

The app occasionally freezes and needs to be restarted.

It replaced multiple tools and centralized our entire communication system and made international communication easier and more affordable for us.

We talk to clients across different countries, and the call clarity is surprisingly good even for long conversations. It feels stable, which is not something we always got before.

Sometimes i feel like notifications are delay but nothing serious.

love being able to text from business number. clients appreciate being able to text instead of always calling. really useful feature that we use daily for quick updates and reminders.

having sms and calls in one platform is convenient. bulk messaging works well for sending updates. threaded conversations keep things organized. delivery rates are good

scheduling messages could be better. character limits are a bit restrictive. would love mms support.

Honestly, using KrispCall has completely changed how I manage calls and messages. I feel way less stressed now because I don’t have to juggle a bunch of apps or worry about missing a follow-up.

Integrated SMS and bulk messaging make follow-ups effortless, and I love how I can manage all customer conversations in one place without switching apps.

Would love more pre-built message templates and automation options.

My days were chaotic with missed calls and scattered updates, but krispcall seriously cleaned everything up- now i can reach patients , staffs and departments instantly without the usual stress.

I am in love with the power dialer feature. I don't have to waste time manually calling each number on my client list cuz it calls them automatically.

To be honest, I am happy with the Krispcall services.

We wanted a phone system that could support both office and remote employees without additional hardware costs, and finally we got it.

Everything is cloud-based, which means our employees can work from wherever they need to. We don't have to purchase, maintain, or replace desk phones. That flexibility has made managing our communication much easier.

Nothing worth mentioning at the moment. The platform has been reliable and easy to work with.

In overall, they provide really great services comparing to other voip providers, pricing is reasonable not that costly.

I just got my Uk number immediately, i thought it would take time but i am really impressed with the service they provide

Wish there were more automation options built into the base workflows

Conversations start warmer, clients feel more comfortable and I have won projects where I am fairly sure the local number played a role in their decision.

We operate in the UK, Australia and Canada and KrispCall gave us local numbers in all three markets within a few hour.

i am impressed with the support and feature they provides.

KrispCall is one of the best VoIP tools we’ve used. Call clarity is great, setup was easy, and automatic call logging with our CRM keeps everything organized. It has improved our team’s productivity significantly.

Quick and hassle-free setup without any technical complications, making it easy for the team to get started and use it smoothly from day one.

No major issues experienced so far, and everything has been working smoothly without affecting our daily workflow.

Before KrispCall, I often had to wait until I was back at my desk to catch up on messages and missed calls. Now I can handle everything from my phone, which helps me respond to customers faster and stay on top of communication throughout the day.

What do you like best about KrispCall?
Most of my work happens outside the office, so having a reliable mobile app is important. I can answer business calls, send texts, and check voicemails from the same place without carrying extra devices. It's simple to use and helps me stay responsive even when I'm moving between meetings.

The app works well overall, although occasionally it takes an extra second to load conversation history when my connection is weak.

Before this we struggled with international communication setup and tracking. now we have virtual numbers for different regions and everything is tracked automatically. this helped us expand without worrying about communication issues.

Biggest thing for me is speed + clarity. calls connect fast, audio is clean, and we can instantly pull customer history during live calls

First few days felt little confusing, dashboard has a lot going on and you need time to understand where everything is

switched purely because of call quality complaints with my old tool. first call on KrispCall and the difference was immediate. I won't take my previous voip provider name but the support was not responsive, i used to text them my problem but hardly they used to reply, now krispcall is quite good.

I can see every live call happening across the team in real time, easy to jump in and whisper to agents without the client hearing, helps new reps build confidence knowing support is there, call quality on monitored calls is just as clear as regular ones.

would love a few more options on the lower tier plan

Call barging has been invaluable for training new team members! I can listen to their calls silently and jump in if they need help without the customer knowing. It's accelerated our training process significantly - new hires get comfortable faster knowing I'm there as backup. Also useful for quality assurance and understanding how calls are being handled. It's improved our overall service quality noticeably. Great feature for any team that does phone support or sales!

SMS messaging is absolutely brilliant! Clients prefer texting for quick questions. We send appointment reminders automatically. Bulk messaging works perfectly for updates. Delivery rates are excellent. Everything organized in threads!

No keyboard shortcut. Sometimes forget I'm muted. Could use better reminders.