NinjaOne Reviews

I found NinjaOne which is the powerful IT management and remote monitoring software designed for MSPs and IT teams. Its automation and scripting tools help reduce manual tasks, enhancing productivity. Overall, NinjaOne is a reliable, user-friendly solution that simplifies IT management while providing strong security and control over IT assets.

I like some of the features like patch management, remote access, backup solutions, and IT documentation, it streamlines operations and improves efficiency.

It stands out for its intuitive interface, automation capabilities, and robust endpoint management tools. The cloud-based platform ensures seamless deployment and scalability, making it a great choice for businesses of all sizes.

NinjaOne is a robust platform for management and monitoring in our company. This is a valuable tool for maintaining system security and performance.

I like NinjaOne's ability to provide automatic updates and patches, ensuring that all systems are protected against known vulnerabilities. In addition, the real-time monitoring feature allows us to detect and respond to incidents quickly, enhancing our defense capabilities. Detailed reporting is another outstanding feature. These reports help us assess the security status and performance of systems.

One significant limitation is the lack of advanced threat analysis features. For our company that handles sensitive data, these capabilities would be very useful in detecting sophisticated threats.

We recently switched from Intune and boy is Ninja better (in every way). I pity those who are still forced to use Intune.

One of the best RMMs I ever used. Nice and modern UI, works very fast - like a Ninja :) when you deploy changes. Support is super helpful and onboarding was a breeze.

Don't see any issues with it. Everything worked as expected.

NinjaOne offers robust automation, monitoring and remote support capabilities that significantly improve the efficiency and security of our systems. The platform has become an essential part of our IT management strategy.

NinjaOne has effective patch automation, which ensures that all our systems are up to date and protected against vulnerabilities, which is crucial to maintaining security. Real-time monitoring is impressive, alerting us to potential problems before they affect operations.

I have noticed that some advanced features require complex initial configuration. This can be challenging for team members who are unfamiliar with the platform.

This RMM software is robust in my experience. No matter where you are, you can access data and services from anywhere. Overall, Ninja RMM is a powerful, advanced and reliable product.

Ninja RMM allows me to dig into any support data or request from anywhere. I can reach clients and makes their issues fixed with no effort. Every section on Ninja RMM is well labeled, which makes it really easy for new users to figure out and understand.

A little learning curve, but its customer service and labeling make it simple.

Overall, NinjaRMM is a great RMM tool with many functionalities and a friendly user interface. The customer support is also very excellent.

-You get all the integration possibilities, ticketing system, managing enterprises AV and remote access.
-It is very functional and comfortable to use compared to other RMM alternatives available.
-It allows you to do a to of customization by using standard scripting technology.
-The customer support is swift and helpful.

-The only con is the absence of a Helpdesk and email automation. Other than that, you really have to nitpick to find a con. Everything is responsive and unique.

NinjaRMM serves its purpose as a very good remote monitoring and management tool. Managing and monitoring at the same time have never been easier. Not thinking of any other application right now. Satisfied with what NinjaRMM has offered.

- Easy installation and setup process.
- Able to monitor and manage data simultaneously.
- Very good UI.

Perfectly fine and satisfied with the product. No bad experiences till now.

NinjaRMM is an affordable and easy to use remote control tool. The implementation is straightforward and using the tool is fairly easy.

- It automatically patches the system.
- It is available on both desktop and mobile.
- Ninja RMM pushes regular updates for security and improvements.
- The customer support is top-notch.
- It can control both local and remote devices.

- The reposting system of NinjaRMM is not robust.

Overall, Ninja RMM support seamless integration and comes with very useful features, Also, it provides comprehensive and instant support.

- It starts working out of the box, so the user does not have to hassle through the configuration.
- It provides optimum security and is easy to deploy.

- No con whatsoever, pretty easy to use and quite effective tool.

I have very few negative points for Ninja and they generally are caused by integrations and not the provider, themselves. The staff always listen to suggestions and provide a clear roadmap for coming attractions and features to the software.

If you're looking for cutting edge features with support that can't be beat, Ninja is the way to go. Shout out to my account manager, Nicole, for being the best intermediary I've ever had while working with a third-party service provider. She always goes above and beyond to make sure that our company needs are handled quickly and efficiently!

Support staff and training is easily some of the best in the field. I've worked with your big box style brands and Ninja tops them with service. The dev team is responsive and their support reps are outstanding.

One-click installation is easy enough for customers to self-deploy, saving you time away from the office.

So far, in terms of features, they've been keeping up with all the trends that I've seen coming up. While the business owner always has me searching for new RMM solutions, NinjaRMM has been the provider for us.

I've had some minor issues here and there with TeamViewer, but I think everyone has since the incident of 2020. Luckily, Ninja provides more than one way to remotely connect to client devices.

As stated in the above, we have been extremely satisfied with the entire platform and service we have received from Nicole and Ryan and the entire Ninja team.

The interface is amazing. We came from a platform that was laggy, had outages and just slowed down our team on a daily basis. Cost was also a factor and we save thousands per year by switching.

More importantly was that the team at Ninja has been fabulous to work with. Our rep Nicole is a class act and extremely attentive and helpful.

We have been with Ninja a few months and everyday our only question is why we didn't switch a long time ago.

There isn't much to not like. As with any software there are features that could be added and Ninja does an excellent job in getting those rolled out as well as listening to the user base and allowing us to up-vote items that we think could be useful in the future.

I would recommend Ninja to any MSP/IT Dept that is looking for a new RMM. They are flexible and listen to any improvements you want to see.

Ninja is a fantastic RMM compared to the ones that have been in the market for a long time. The pricing is much lower and they listen to your ideas!

TeamViewer integration was unstable at first, but they have fixed that with Auto mode.

Overall I love the product and am very happy with it. I look forward to any updates and improvements or integrations to come!

It is easy to use and setup. Support is always helpful. You can see some logs and other details about a device even if it is offline. checking for and approving updates is easy. You can customize alerts that you want to trigger. Integrates with my PSA which also really helps! You can also easily run cmd or powershell commands without interrupting the end user. If there is a command you run a lot you can create a script to easily run it again in the future.

Currently you are unable to schedule something for next machine check-in, it has to be scheduled based on time only. Can't cancel a script once you initiate it, this isn't usually an issue but once in a while it would be nice.

If you are with one of the "big players" like Kaseya, ConnectWise, etc. and debating switching to a different RMM you to need look at Ninja. They are a great company with a great product.

Ninja has been great and a real breath of fresh air coming from DattoRMM. The web interface and mobile apps are responsive with the website especially having a powerful yet simple UI.

When we switched to Ninja the pricing model was a key factor. You pay $x when you have say 50-100 agents and as you grow and add agents you move up to a lower pricing tier. It was always a hassle dealing with DattoRMM when it came time to negotiate our rates. It was like fighting with a business partner. Ninja was a clear winner.

I've had to call support a few times and to my recollection they have resolved each issue with a single can.

The only con I have is not with Ninja but with TeamViewer. Ninja has numerous remote access options such as SplashTop, Ninjas Cloud RDP, and TeamViewer. As of the time of this writing there has been some issues with the TeamViewer agent not syncing properly which has occasionally caused us issues. To Ninjas credit they communicate and manage these issues very well. I've been satisfied with Ninjas handling and they did get TeamViewers issues resolved asap.

We are overall very pleased with NinjaRMM. It has a comprehensive toolset that makes us more efficient. When issues come up, NinjaRMM support is helpful and responsive.

Toolset includes remote viewing, antivirus, software/hardware inventory, log viewing, alerts, and a variety of scripting options. It contains everything we need to remotely manage our computer fleet.

Teamviewer integration does not always work consistently, but NinjaRMM support is always quick to get things working again.

Ninja is a great tool for my support team, with great features. The Ninja team provides great service!

Great customer service.
Tech Support when required is great and fast.
Great features, scripting options are very powerful.

They're constantly release new features.

I would add:
-Report: List of incidents per organization/device.
-Integration: Screen Connect

It was easy to set it up.
Had a great UI and hence was easy to understand and use as well
The tool in itself doesn't use many users' resources and works like a charm.

Realtime monitoring and management for the whole network
Great UI and makes managing of the devices easy graphically
Has automation abilities to manage monitoring and support.

Me and our IT staff haven't faced any issues so far with this.

It was better than expected. Quick access to remote system and monitoring the resources on a phone was an added safety.

Can check the resources and activities from anywhere including the phone.

Alert to the phone is essential.

TeamViewer was down for several days. Needed other means of accessing remote system.

This is our 4th iteration of an RMM service in 10 years--and we've been w Ninja RMM the longest. The growth track with Ninja and its additional services shows us that their R&D teams are innovative, forward-thinking, and capable. While we occasionally see minor issues after an upgrade, these issues are quickly resolved.

Consistently reliable w/o extraneous garbage. The growth track has been excellent w added features.
Provides meaningful data quickly through drill-down capabilities.
NMS does an excellent job of gathering SNMP info when authenticated w a device.
Cost to Value ratio is excellent.

I'd like to see better reporting, such as All Company AV or All Company Patch Compliance reporting.
Search functions for services or remote registry would also be nice.

Sales and support staff were patient and helpful; tools work. this allows me to secure new clients, expand service offerings and continue providing service to current customer base.

Onboarding and implementation support were outstanding; I really appreciated the low pressure sales effort with plenty of time for me to clarify my need, compare to other product/services and make a decision; NinjaRMM performs as promised satisfying my expectations every day.

Requirement for multifactor authentication is hard to call a negative, but it's the only thing I can think of - It is an extra step when signing in, but probably a really good idea.