SODA PDF Reviews

The CONS say it all best at this point. I am not satisfied with this newer version at all and don't like the fact that my responses have to be paragraphs of what WILL NOT be fluff about your product!

I could edit and convert with ease. Now I have to activate every feature I want to use when trying to work in a document.

With this new upgrade have to pay for tools I already had and now can't use any of them! Totally not impressed with this newer version

Visitor 51904300

Nov 16, 2021, 21:25 EST

Chat started: 2021-11-17 02:10 AM UTC

(02:10:25 AM) Customer Service: Welcome! Is there anything we can help you with?
(02:10:30 AM) Customer Service: Could you please give me your order number or the email address given in the order?
(02:10:51 AM) Visitor 51904300: [SENSITIVE DATA REMOVED]
(02:10:58 AM) *** Ollie joined the chat ***
(02:11:05 AM) Ollie: Hello! Thank you for contacting our customer service. My name is Ollie. I will be glad to assist you.
(02:11:07 AM) Ollie: How may I help you today?
(02:12:27 AM) Visitor 51904300: I was placing an order for basic 3 dollar and something a month but after entering my cc info I was informed that I was being charged almost 90 dollars I want to cancel this purchase
(02:12:45 AM) Ollie: Thank you!
(02:12:48 AM) Ollie: My colleague from the billing department will be able to answer your question. I will transfer the chat now, one moment, please.
(02:12:54 AM) *** Candice joined the chat ***
(02:12:54 AM) *** Ollie left the chat ***
(02:13:23 AM) Candice: Hi Roy ! My name is Candice. You are in a right department now. I'll be happy to help you moving forward.
(02:13:27 AM) Candice: Please hold on for one moment while I’m checking your account
(02:13:34 AM) Visitor 51904300 is now known as Roy.
(02:15:06 AM) Candice: According to our records, you purchased Soda PDF Desktop + Web Professional on Nov 16 2021
Please note that this is a yearly subscription
(02:15:40 AM) Roy: yes and it says it would be billed at 3 something a month for a year
(02:16:15 AM) Roy: sorry about my typing
(02:16:36 AM) Roy: it was advertising a black friday special
(02:16:40 AM) Candice: It's ok)
(02:16:54 AM) Candice: Please tell me for what price were you willing to buy the program?
(02:17:30 AM) Roy: as I said the advertised price was 3 something a month paid yearly
(02:18:07 AM) Roy: when I filled out my cc info it added several other options that I was not aware of
(02:19:45 AM) Candice: Yes, As I can see you also purchased :
Soda PDF Toolbar
Soda PDF OCR Edit - Please be informed that OCR (Optical Character Recognition) module allows you to make your scanned documents editable so that you could modify PDFs or convert them to Word correctly. When a scanner creates a PDF, it captures images and assembles them into a PDF file, but the text inside images is not editable unless you recognize it using OCR module.
Extended Device Access - Please note that Extended Device Access allows you to work across 5 different devices simultaneously using one login.
(02:20:23 AM) Roy: I do not want any of the extras
(02:20:58 AM) Roy: I only use the program a couple times a year for photos
(02:21:04 AM) Candice: Maybe you keep only Soda PDF OCR Edit ?
It is very useful!
(02:21:15 AM) Roy: no thanks
(02:21:52 AM) Roy: I really only want the bare basic program
(02:22:37 AM) Candice: To keep you a satisfied customer I would like to offer you to cancel all of the additional products and leave only the main software which is Desktop + Web Professional for the initial price of 48.26 USD.

The difference of 38.61 USD will be credited back to your account.
(02:23:03 AM) Roy: thank you very much
(02:24:21 AM) Candice: As requested by you, I have processed the refund in the amount of 38.61 USD to your Visa and it should reflect in your bank account in the 5-7 business days.
(02:24:25 AM) Candice: Is there anything else I can help you with? :)
(02:25:00 AM) Roy: no thanks again..perhaps in the future I will change my mind but you made me happy for now
(02:25:22 AM) Candice: Thank you for contacting Soda PDF chat support. If you have time, please rate our chat. Have a good day and stay safe! ✨
(02:25:28 AM) *** Candice left the chat ***

Good program will not use much but need from time to time.

More features than I really need. Will use mainly for converting photos to jpegs and a few pdf conversions for insurance and tax purposes.

SODA PDF makes it easy or possible to access all documents, and even edit them. This support information development and knowledge sharing.

SODA PDF is an advanced tool, which helps in accessing information from different documents. Also, SODA PDF is error free, and hence, suitable to use.

SODA PDF has a design that calls for some upgrade, and the developer is taking quite long before solving that.

I was a user before but decided I needed a change. WRONG!! I repurchased Soda and was amazed how it had improved, offering things I needed.
Today was my first day of use and it performed beautifully. I put it through the paces trying a few choices. They were great. Glad to be back.

Being able to fill out forms. Convert to other formats. Ease of using the app.
Choices are many and good.

ZERO things I found that could be considered a con.

Excellent support from a knowledgeable support team. I would recommend this product and their after sales support.

Your support lady Angela was amazing. She sorted me out, which isn’t easy as I am not that tech savvy. She was patience itself. Thank you.

Nothing at all to complain about I was pleased with the whole interaction.

Love it! Great work. There’s so many features. You’ll be blown away with how much you can get done.

I’ve been using Soda PDF editor happily for a year. Recently they doubled the price and I was very annoyed , but when I upgraded to version 12, Whoah!!! It has everything you need and the interface is sharp, easy and very user friendly. My favorite feature is the eSignature feature, you can even send for a document to be eSigned!

Initially i was annoyed with the price, but the upgrades make the price SO worth it! I’d also add that the upgrade process wasn’t as seamless as I’d like.

Good value. Does what I need it to do.

Converting . docx to PDF is a snap.
Inserting and editing images is straight forward.
Price was reasonable.

Software kept trying to "upgrade" first to Soda 12 Free, then to the 360 subscription version. Had to get support for info on how to turn off the auto upgrade feature...and popups.
Documentation could be clearer.