isolved Reviews

Overall it's been super positive. I love using iSolved and really appreciate the robust learning materials provided to us via the University.

I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people.

Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around.

It has been great overall. iSolved is versatile and can be customized for a business of any size. It makes managing payroll very simple.

iSolved makes every aspect of payroll accounting so easy. Once you get familiar with the interface, it is very user-friendly.

The 'University' (training/learning resource) is a bit challenging. It is hard to find the information I need and I haven't found the courses to be very helpful.

In out third year, we have worked out all the kinks and surprises within the application. A great product to service our clients

Ease of use when navigating the system. University for training. Multiple product offerings that can be customized for clients

Knowledge transfer good articles on content, not o much on context. Response times on Support tickets

Great product and service. isolved has so many great features that can make an HR team's life easier.

So much functionality and more are being added regularly.

Some downtime when doing releases. Needed updates to the new adaptive experience, which is in progress.

I genuinely appreciate the program despite its challenges and sincerely hope they enhance its accessibility for all users, including our valued clients. Your attention to this would be greatly beneficial!

Ease of Use: The interface is user-friendly, making it easy to navigate and perform tasks
Comprehensive Features: It offers a wide range of features including payroll processing, benefits management, and time tracking
Customization: The software can be tailored to meet specific needs, allowing for customized reports and workflows
Cloud-Based: Being cloud-based, it provides accessibility from anywhere, which is convenient for remote work
Customer Support: Many users appreciate the responsive and helpful customer service

Customer Service Issues: Some users have experienced poor customer service, characterized by slow response times and inconsistent support.
Implementation Challenges: The implementation process can be problematic, with data conversion issues and inadequate training
Technical Glitches: Users have reported technical problems such as login issues and system errors
Billing Confusion: There have been complaints about unclear billing practices and inconsistent answers from support regarding charges
Limited Advanced Features: Some users feel that the software lacks advanced features compared to other payroll solutions

I would highly recommend ISolved. It is easy for the business to use, and the employee. As a PEO we can customize it and customers love it!

- It is customizable
- Great Customer Service
- Easy to navigate
- The setup for companies is easy

There is so much in Isolved Learn and Grow portion; like all of the videos, sometimes I don't know where to begin.

Overall this has been a great tool in improving our employee experience. This has been a go to platform for all things HR, from them applying, onboarding, clocking in on a daily basis, and benefit enrollments. They truly made it easy to have one platform manage all of those tasks.

Their customer service is top notch. They are quick to respond whenever we need help. They've also been great at scheduling monthly meetings to assist with making our current processes more efficient.

There are some features in Isolved that we've had free to us to use, but they weren't turned on for us to access. We'd love to take advantage of all of those features so that we are getting the most out of the platform.

We've had a great experience with isolved across multiple implementations. The platform offers powerful capabilities for payroll, benefits, time tracking, and HR management, all within a single ecosystem. What truly stands out is the flexibility of the system and the knowledgeable support team that helps tailor the solution to meet complex business needs.

The user interface continues to improve, and the addition of features like Perfect Payroll™, Advanced Accruals, and Analytics Hub has brought even more value. As a partner, we've also benefited from the isolved Network and PartnerHub, which provide education, tools, and community support.

If you're looking for a scalable, all-in-one HCM platform backed by a team that genuinely cares about your success, isolved is a smart choice.

Comprehensive functionality across HR, Payroll, and Benefits

Constant feature updates and innovation

Responsive support and implementation team

Strong partner community and training resources

Some modules (like reporting) can take time to fully master

UI transitions are ongoing but heading in the right direction

It is fine for the time being. When we were brought onboard, it was contracted through a local business. Since then, they have been bought out, and the customer service has declined. I would like to see the interface drastically improved.

The pricing model is good. They are very fairly priced for what they can offer to their client base.

The interface is completely behind the times. You have big players in this industry who blow iSolved away with how much more intuitive they are. The iSolved interface, scheduling, importing, timecard portions are so outdated compared to other companies. They are behind the times, and it would help if they actually fixed and improved some things. The customer support is subpar. It is rare to ever get ahold of your account manager. The customer service teams around the manager are incompetent. Our garnishments are consistently put into our system wrong. Causing issues with numerous payrolls.

I am very satisfied with the platform and current options. It has been very useful in payroll, tax documents, and employee functions. The team likes the APP and says it is easy to use.

I do like the continued development of the platform. I have appreciated the service when issues arise. We use the payroll and benefits services and both are very effective tools for us.

The geofence platform has not been very effective for us. In some locations it works wee and others it rarely works.

Overall I would highly recommend iSolved for payroll. I know they offer HR services and 401k services as well.

Makes payroll so much easier. Easy to get through the process and submit quickly. Love that they take care of the taxes for us (monthly and quarterly). Less stress on my part. Everyone was great to work with and very helpful. Isolved has made payroll a great experience.

It is a little frustrating when I have an additional payroll for end of year and I can't just add the payroll in myself. All of the training courses I've done through the University shows you how to add one in yourself, but I have never had that access even though it says we do. Other than that it's been a great experience.

This is a product I would recommend to others. I am an implementer and I love seeing how configurations come together. The product is always improving with our actual input and isolved is always on top of all compliance matters for payroll and taxes.

This product is ever-changing for the better with the end-user in mind. Suggestions that are sent up actually put into effect! The system is easy on the eyes and user-friendly. It's comprehensive without being too complicated.

isolved has a lot of offerings which include products that have been acquired. With that, the look and feel is not as cohesive as I would like and sometimes the functionality could use some adaptation to what the core isolved offers.

i give it a 4 star. still an amazing website and i would definitely recommend it to those with companies.

makes inputting time easy and generating the totals. also like how it list what's submitted and what payroll was submitted with warnings

just that in the search menu if i type something like notes it takes me to other things or same with contacts. i should be able to type payroll contacts and the company contact info comes up.

Our experience with isolved has been largely positive. It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs. With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle.

1. All-in-One HCM Solution
Payroll, benefits, time tracking, onboarding, talent acquisition, and more all in one place. Great for reducing the need for multiple systems.

2. User-Friendly Interface
The classic view is simple and straightforward for experienced users.
The new Adaptive Employee Experience (AEE) is modern and mobile-friendly for employees.

3. Customization & Automation
Ability to set up automated workflows. Can be customized to match org-specific processes (pay changes, accruals, etc.).

4. Strong Compliance Support
Helps with ACA tracking, COBRA administration, and other compliance reporting. Built-in alerts and date tracking to stay ahead of deadlines.

5. Great Customer Support
Dedicated service reps offer quick, friendly support. Support teams often go beyond just answering questions—they help troubleshoot and problem-solve.

6. The people.
You can find similar features in other software, but you won’t find the same people. The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes, or improving the employee experience. They’re more than a vendor—they’re a partner.

1. Limited in Certain Views/Features
The AEE version still doesn’t support everything Classic does so Supervisors/managers have to toggle between the two views.

2. System Performance/Glitches
Occasional bugs, such as timecard “save failed” messages or slow load times. New updates sometimes introduce unexpected issues.

Overall great system when compared to its competitors when looking at price and capabilities. Great for smaller business owners.

Its user-friendly interface and employee self-service tools help streamline HR processes. The system provides strong reporting capabilities and is cloud-based for easy access. Payroll functions are reliable, and customer support is generally responsive.

Mobile app functionality is limited, and some users report glitches in time tracking. System updates may occasionally cause workflow disruptions.

4.5/5 stars only complaint is the consistent issue with I9 documentation on the onboarding process.

Tax Matrix is great. PA taxes are the biggest upside. Timekeeping clocks are easy to use. Set up on timeclocks easy

Onboarding issues are consistent especially with I-9 documentation

While it takes some time to familiarize myself and grow comfortable with using the system, it's obviously a very powerful system.

isolved provides great service for our clients, and it is an incredibly versatile and robust system that allows us to come up with creative solutions for our clients.

There's a somewhat steep learning curve, with so many little specific granular aspects.

Great system, has some flaws but iSolved is always adding new features and you can request changes be made as well!

It has so many capabilities that others don't AND they are continually making improvements. Any platform that has been around awhile have already been beat out by them!

They still have a little ways to go before they have it all but they are working on it

Overall a great HRIS platform as a one-stop shop for all HR needs. Highly customizable and a great team that listens to our needs.

Customization of the platform.
Development team seems to listen to our needs, so we feel heard when changes occur.

PEO Aspects still being developed, so we know the company is still growing.
Technical hiccups at each release which adds to frustration with clients & employees.

Great product! Easy to train customers on and also to walk them through. Multiple features and an all around good system.

Capabilities. Intuitiveness. Constantly adapting to target new changes.
Client facing interface is great.

Customer support responses are slow at times.