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What is AskHR?

Provide your team with continuous support through an intuitive intelligent agent designed for ease of use. Employees can quickly and easily find answers to common workplace questions by using familiar platforms to access this assistant. The system is capable of handling routine inquiries regarding benefits, contact information, and healthcare options automatically. This upgrade will boost helpdesk efficiency and allow the HR department to redirect their efforts to more strategic initiatives that enhance employee support. By tracking engagement metrics, organizations can uncover valuable insights into their workforce's changing requirements. AskHR is fully cloud-based, available at all hours of the day, every day of the year. There’s no need for any installations or updates, as we manage all the technological aspects. Our software is securely hosted on fully encrypted servers that comply with ISO 27001 security standards. The AI element of our service continuously adapts and improves through user interactions, progressively refining its capabilities. By alleviating the workload on your support staff, you will not only save time but also significantly cut down on costs linked to support functions. This forward-thinking solution enables organizations to address their employees' needs more efficiently while optimizing operational processes. Ultimately, it fosters a more responsive work environment where employees feel valued and supported.

What is AnswerWise?

AnswerWise delivers an impressively simple AI solution aimed at improving customer support by effectively redirecting common queries, all while maintaining a seamless and intuitive experience for users. Customers can easily access the AnswerWise widget embedded in your product dashboard or support page to pose their questions. By leveraging sophisticated machine learning algorithms, AnswerWise comprehends the inquiry and retrieves the most relevant answers from your existing knowledge base. Users have the option to peruse the suggested articles, affirming a suitable response or choosing to submit another question if necessary. If further assistance is needed, customers can contact the support team through various channels, including email and chat. Moreover, AnswerWise effortlessly integrates with popular customer support, helpdesk, and live chat platforms, ensuring that knowledge bases are updated and support tickets are efficiently managed. Embracing an AI-driven approach can transform your customer support strategy, prioritizing inquiry deflection while delivering an exceptional service experience. This forward-thinking tool not only boosts operational efficiency but also encourages customers to resolve issues independently, leading to increased satisfaction and engagement with your brand. As a result, organizations can cultivate a more proactive relationship with their customers, enhancing loyalty and trust over time.

Media

Media

Integrations Supported

Freshdesk
Salesforce Agentforce Service
Zendesk

Integrations Supported

Freshdesk
Salesforce Agentforce Service
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$1.25 per month
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AskHR

Company Location

United States

Company Website

www.askhr.com

Company Facts

Organization Name

Oxynus Technologies

Date Founded

2018

Company Location

India

Company Website

www.answerwise.io

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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