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What is Bright Pattern?

Bright Pattern stands out as the most straightforward yet powerful AI-driven omnichannel call center software, designed specifically for innovative midsize and large enterprise companies. Uniquely, it is the only genuine omnichannel cloud platform that integrates AI technology. This software can be implemented swiftly by business users, eliminating the need for expensive professional services. It empowers organizations to provide a cohesive and personalized customer experience across various communication channels, such as voice, text, chat, and email. Furthermore, Bright Pattern equips companies with the ability to monitor and manage every interaction across these channels through its integrated AI omnichannel management system. Founded by seasoned professionals who were pioneers in contact center innovations, Bright Pattern continues to deliver an exceptional customer experience. By utilizing advanced cloud-first technologies, they are architecting solutions for the future. This commitment to innovation positions them as leaders in the evolving landscape of customer service.

What is Bright Analytics?

Bright Analytics presents a flexible analytics platform that seamlessly integrates solutions for acquiring, preparing, analyzing, and sharing data into a unified system. We work hand in hand with our clients to create an analytics stack that emphasizes both adaptability and growth potential. Whether you need an all-encompassing solution or a means to efficiently manage your data, our experienced team is here to help. Understanding the importance of dependable support, Bright Analytics guarantees that all essential data sources for analysis are consolidated within one platform. Each organization has distinct needs, which is why we steer clear of inflexible templates; our platform can connect to numerous data sources, enabling you to highlight them individually in your reports or combine them into bespoke calculated metrics. Furthermore, Bright Analytics takes great care in organizing and preparing your data sources, which culminates in a comprehensive data set that aligns with your business goals and enhances your decision-making abilities. By prioritizing customization and support, we demonstrate our commitment to empowering businesses in a data-centric environment, ensuring they have the tools necessary to succeed and adapt in a rapidly evolving market.

Media

Media

Integrations Supported

Google Analytics
X (Twitter)
Adfinity
Amazon EC2
Atlas ERP
CallFinder
Facebook
Facebook Ads
Google Drive
IBM Watson
Instagram
LinkedIn
Microsoft Dynamics 365 Business Central
Outbrain
ServiceNow
Snapchat
TUNE
Timeneye
Webtrends

Integrations Supported

Google Analytics
X (Twitter)
Adfinity
Amazon EC2
Atlas ERP
CallFinder
Facebook
Facebook Ads
Google Drive
IBM Watson
Instagram
LinkedIn
Microsoft Dynamics 365 Business Central
Outbrain
ServiceNow
Snapchat
TUNE
Timeneye
Webtrends

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bright Pattern

Date Founded

2010

Company Location

United States

Company Website

www.brightpattern.com

Company Facts

Organization Name

Bright Analytics

Date Founded

2014

Company Location

United Kingdom

Company Website

brightanalytics.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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