Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Squaretalk Reviews & Ratings
    277 Ratings
    Company Website
  • CallTools Reviews & Ratings
    565 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    614 Ratings
    Company Website
  • CallHub Reviews & Ratings
    426 Ratings
    Company Website
  • Bright Data Reviews & Ratings
    1,388 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    116 Ratings
    Company Website
  • Dialfire Reviews & Ratings
    30 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,584 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    112 Ratings
    Company Website
  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website

What is Bright Pattern?

Bright Pattern stands out as the most straightforward yet powerful AI-driven omnichannel call center software, designed specifically for innovative midsize and large enterprise companies. Uniquely, it is the only genuine omnichannel cloud platform that integrates AI technology. This software can be implemented swiftly by business users, eliminating the need for expensive professional services. It empowers organizations to provide a cohesive and personalized customer experience across various communication channels, such as voice, text, chat, and email. Furthermore, Bright Pattern equips companies with the ability to monitor and manage every interaction across these channels through its integrated AI omnichannel management system. Founded by seasoned professionals who were pioneers in contact center innovations, Bright Pattern continues to deliver an exceptional customer experience. By utilizing advanced cloud-first technologies, they are architecting solutions for the future. This commitment to innovation positions them as leaders in the evolving landscape of customer service.

What is Bright?

We connect you with some of the most gifted creators, experts, and icons in the world, providing you with the opportunity to engage and learn through dynamic live sessions. These illuminating sessions cover a diverse array of topics, such as wellness, financial strategies, home improvement, and much more. Bright empowers you to elevate your life and reach new heights. This complimentary, stand-alone companion app allows users to manage their account settings and access a cloud-based library of recorded video call sessions. Improve your skills by joining live video chats with distinguished individuals who can help guide you toward achieving your goals. By connecting with celebrated experts, you can acquire valuable insights that will enrich both your life and career. Don’t let this opportunity pass you by; sign up for a free Bright account to gain access to our highlighted Session of the Week. Existing Bright users can easily log in to access their previously stored cloud video call sessions. To discover more about the opportunities provided by Bright, visit our website for additional details. Moreover, you have the chance to become a creator yourself and support others on their learning paths. For those seeking a more tailored experience, private sessions are also offered to explore in-depth what Bright can provide! Engaging with Bright not only enhances your knowledge but also cultivates a community of learners and creators eager to share their expertise.

Media

Media

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
GrowthZone
IBM Watson
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Salesforce
Salesforce Agentforce Service
ServiceNow
X (Twitter)
Zendesk
Zoho CRM

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
GrowthZone
IBM Watson
Ivanti Neurons
Microsoft Dynamics 365 Business Central
Salesforce
Salesforce Agentforce Service
ServiceNow
X (Twitter)
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bright Pattern

Date Founded

2010

Company Location

United States

Company Website

www.brightpattern.com

Company Facts

Organization Name

Bright

Company Location

United States

Company Website

brightlive.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Popular Alternatives

uContact Reviews & Ratings

uContact

net2phone

Popular Alternatives

BrightSide Reviews & Ratings

BrightSide

BrightSide | Do more. Work less.â„¢