CallTools Reviews & Ratings

CallTools

4.9 out of 5 stars

Ratings and Reviews 29 Ratings

Total 5 out of 5 stars
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features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is CallTools?

Revolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.

What is A Star Auto Dialer?

A certified organization recognized for meeting the ISO 9001:2008 and ISO 27001:2005 standards and accredited by the Dubai Accreditation Center, the International Accreditation Forum, and the Joint Accreditation System of Australia and New Zealand, A Star Group has been actively engaged in various sectors like Marketing, Media, IT, and Legal services since 2004. We provide extensive support throughout the lifecycle of your business, from its initial launch to its ongoing management, aimed at enhancing your marketing strategies, boosting qualifications, and efficiently managing your operations. Adopting the principles of digital India marketing, our committed team stands ready to assist you at every step. By gaining deep insights into your contact lists, such as conversation durations, ideal calling times, and interaction frequencies, you can truly understand your data, which is essential for amplifying your success! Our solutions allow for seamless integration with your CRM, email marketing tools, and a variety of other software systems, ensuring a streamlined operational process. With our specialized knowledge and support, your business is well-equipped to excel in a competitive market, enabling you to focus on innovation and growth.

Media

Media

Integrations Supported

Avaya Aura
ClickFunnels
Enerflo
Follow Up Boss
Goliath
HubSpot Customer Platform
HubSpot Sales Hub
Keap
Less Annoying CRM
Magento
NetSuite
Plivo
Podio
REI BlackBook
Stackreaction
SugarCRM
Velocify
Zapier
Zoho CRM
monday AI work platform

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes

Pricing Information

$499 one-time payment
Free Version

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

CallTools

Date Founded

2014

Company Location

United States

Company Website

calltools.com/

Company Facts

Organization Name

A Star Group

Date Founded

2004

Company Location

India

Company Website

www.astargroup.org/auto-dialer-app/

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Parallel Dialers

Not specified

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Dialers

Not specified

SMS Marketing

2-Way Messaging
Contact Management
MMS
Message Personalization
Polls / Voting
Reporting/Analytics
Scheduled Messaging

Telemarketing

Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Power Dialers

Not specified

Sales Dialers

Not specified

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