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What is CoPointer?

CoPointer is tailored for collaboration, education, and recreational activities. With this innovative technology, you can help a family member shop online, facilitate virtual classes, guide a colleague, or effortlessly arrange meetings. CoPointer simplifies the management of your virtual sessions, allowing you to invite participants to your class with a single click. The platform is equipped with essential tools such as a whiteboard, conference calls, file sharing, and features that enable you to emphasize crucial information. It fosters online interactions between teams and colleagues regardless of their locations and devices. Capable of accommodating up to 100 participants and offering unlimited meeting durations, CoPointer enhances performance with features like conference calling and on-screen highlighting. This solution transcends the traditional Support Button; the text chat link codes that you can embed in your website facilitate highlighting, conference calls, file sharing, and seamless site navigation. By embracing CoPointer, you can revolutionize your approach to connecting and collaborating with others in both your professional and personal lives, enhancing productivity and engagement. Moreover, the user-friendly interface ensures that anyone can take advantage of its features without needing extensive technical knowledge.

What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

Media

Media

Integrations Supported

Integrations Supported

Amazon S3
Genesys Cloud CX
Google Cloud Platform
Intercom
Microsoft Teams
Salesforce
Sentry
Slack
Twilio
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$69 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

CoPointer

Company Location

Ukraine

Company Website

copointer.com

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Categories and Features

Audio Conferencing

Not specified

Co-Browsing

Not specified

Screen Sharing

Not specified

Team Chat

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

AI Copilots

Not specified

Co-Browsing

Not specified

Customer Engagement

Not specified

Customer Experience

Not specified

Screen Sharing

Not specified

Session Replay

Not specified

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