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What is Exotel?

Exotel is a dependable and secure cloud-based phone system designed for businesses. Setting it up is straightforward, requiring no extra infrastructure or hardware. This system enables sales and support teams to operate from any location seamlessly. Customers can benefit from a tailored calling experience that enhances engagement. With Exotel's intuitive drag-and-drop builder, users can effortlessly create, manage, and monitor call flows. Additionally, initiating SMS campaigns is simple, with a promise of optimal delivery rates across more than 190 countries. User verification through SMS and calls is also made hassle-free, ensuring high success rates while remaining non-intrusive. As communication needs evolve, Exotel continues to adapt, providing businesses with innovative tools to enhance their customer interactions.

What is Acefone?

Acefone, founded in 2010, is a product-led communications company focused on making business communication simpler, smarter, and more customer-centric. We serve businesses of all sizes, from small businesses to large enterprises, with solutions designed to improve every stage of the customer journey. Our cloud-based omnichannel Customer Experience (CX) platform, AceX, brings together a comprehensive suite of communication and AI-powered products: Interactions Hub: A unified platform for managing cross-channel customer engagement from a single interface. Contact Center Studio: An advanced contact centre solution with powerful dialers that improve conversations and agent productivity. API Connect: Communication APIs that enable voice and messaging capabilities across web and mobile applications. Campaigns: A scalable mass-outreach solution for connecting with large audiences efficiently. AI Voice Agents: AI-powered voice agents that automate natural, human-like inbound and outbound conversations while improving availability and operational efficiency. Voice Streaming: Real-time audio streaming that connects live calls with AI models, voice bots, and business applications for intelligent, responsive interactions. Xtract: AI-powered conversation intelligence that converts customer interactions into actionable insights through transcription, summaries, sentiment analysis, and performance analytics. Headquartered in Gurgaon, Acefone is trusted by more than 5,000 businesses worldwide and supported by over 200 professionals across Gurgaon, Mumbai, and Bangalore. Our industry-leading integrations enable seamless communication across business ecosystems, while our ISO 27001 certification reflects our commitment to information security. A 99.5% uptime guarantee further ensures reliable, uninterrupted communication. With more than 300 features across Voice, WhatsApp, SMS, and other channels, Acefone combines ease of use with actionable insights.

Media

Media

Integrations Supported

CleverTap
ERPNext
EnKash
Fyno
Gnani Bot Builder Platform
OneHash CRM
Raven
Sell.Do
Tookan
Truto
TugBiz

Integrations Supported

Bitrix24
Bullhorn
Freshsales
HubSpot CRM
Microsoft Teams
Pipedrive
Salesforce
Zendesk
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

₹1,599 per user per month
Unlimited calling plans starting at just ₹1,599 per user per month.

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Exotel

Date Founded

2011

Company Location

India

Company Website

exotel.com/en/

Company Facts

Organization Name

Acefone

Date Founded

2010

Company Location

Gurugram, Haryana, India

Company Website

www.acefone.com

Categories and Features

Communication APIs

Not specified

SMS Marketing

Not specified

Telephony

IVR / Voice Recognition

Voice Broadcasting

Not specified

Categories and Features

AI Voice Agents

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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