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What is FirstVoice AI?

FirstVoice AI provides a cloud-based reception solution specifically designed for small and medium enterprises that require assistance with incoming calls outside regular business hours. This service effectively handles business communications by answering common questions, taking messages, prioritizing urgent matters, and transferring calls according to the selected plan. Furthermore, it offers appointment management capabilities, allowing users to book, reschedule, or cancel appointments through seamless integration with various calendars and industry-specific platforms. Users also receive call summaries via text or email, enhancing communication. A standout feature is its speed-to-lead functionality, which ensures quick responses to new inquiries from supported web forms and social media sources. FirstVoice partners with clients to customize and test call scripts and integrations, providing regular updates to ensure alignment with evolving business needs. Primarily focused on the New Zealand market, it caters to a wide array of industries, such as trades, clinics, salons, hospitality, and professional services. The extent of integrations and feature sets depends on the connected systems and chosen plans, with advanced software connections and lead follow-up capabilities available for qualifying subscriptions, ultimately boosting customer service effectiveness in various sectors. Additionally, the platform aims to streamline operations and enhance client interactions, making it a valuable asset for businesses looking to improve their communication strategies.

What is AVA by NexAIS?

AVA, an innovative AI receptionist created by NexAIS, is specifically designed for small and medium enterprises in both Canada and the United States. This smart assistant operates 24/7, answering phone calls with a lifelike voice and efficiently collecting vital information such as the caller’s name, contact number, and specific inquiries. In addition to managing appointment bookings directly within the business's calendar, AVA also sends a text summary to the owner after each call, ensuring they are kept in the loop. With fluency in multiple languages, including English, Farsi, Mandarin, Arabic, and Spanish, AVA engages callers in their preferred language while recognizing returning clients and promptly directing urgent calls to a live operator. To enhance communication clarity, she also sends confirmation SMS messages. Each interaction is thoroughly documented in NexAIS's integrated CRM, storing a complete transcript, a summary of the conversation, and a lead record, with SMS communications seamlessly incorporated into the same timeline. Teams can leverage the CRM to execute AI-powered outbound calls for follow-ups or appointment confirmations, enhancing overall productivity. Subscription plans start at $197 CAD per month, and new clients can enjoy a free trial for the first week. Operating out of Richmond Hill, Ontario, NexAIS is dedicated to improving the efficiency of business communications, making AVA an invaluable asset for any organization looking to streamline their customer interactions. The commitment of NexAIS to continuously enhance this technology ensures that businesses can adapt to the ever-changing landscape of customer service.

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Integrations Supported

Calendly
Cliniko
Fergus
Google Calendar
HubSpot CRM
Microsoft 365
ServiceM8

Integrations Supported

API Availability

API Availability

Pricing Information

$297 NZ/month
Starter: NZ$297 per month for 200 minutes (about 65 calls), one team calendar, and 100 SMS booking confirmations. Setup is included; plans are month-to-month with no lock-in contract. Prices are in NZD; no GST is added. Extra minutes are NZ$0.65 each.
Free Trial Offered?

Pricing Information

$197/month (CAD)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Online Training

Company Facts

Organization Name

Digital Waves

Company Location

New Zealand

Company Website

www.firstvoice.co.nz

Company Facts

Organization Name

NexAIS Inc.

Date Founded

2025

Company Location

Canada

Company Website

nexais.ca

Categories and Features

AI Receptionists

Not specified

Categories and Features

AI Receptionists

Not specified

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