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What is GirikSMS?

GirikSMS is a comprehensive messaging and automation platform specifically crafted for Salesforce, enabling businesses to connect with their customers via SMS, WhatsApp, and web chat directly within the Salesforce environment, thus promoting personalized communications, mass messaging, and the sharing of multimedia content with seamless CRM integration. The platform boasts a wide array of automation features, including scheduled campaigns, drip messaging, customizable templates, replies triggered by workflows, and automatic follow-ups, which can all be effortlessly implemented using Process Builder, Apex, or flows. By harnessing the power of generative AI and Copilot functionality, GirikSMS enhances agent efficiency through real-time response suggestions, sentiment analysis, and conversational support driven by ChatGPT. Moreover, it simplifies operations by merging multiple messaging channels into a single inbox, offers AI-enhanced chatbots for 24/7 support and customized workflows, and includes advanced features such as text-to-voice capabilities, message duplication, distribution of surveys, and dynamic sender number mapping. The platform also ensures adherence to compliance standards with opt-in/out management and effectively manages campaign scheduling while providing detailed analytics to refine communication strategies, helping businesses meet their messaging objectives with precision. As customer interaction dynamics shift, GirikSMS remains committed to continuous improvement by integrating innovative features that address emerging needs in the realm of customer engagement.

What is DashCX?

Using personal WhatsApp for work-related discussions can put vital leads and sensitive data at risk. Given the frequent turnover of employees, there's a possibility that they might leave with important conversation threads, causing challenges during transitions. However, once you implement DashCX in your operations, all professional communications will be securely stored within your organization, ensuring they are accessible for the long term. This system reduces dependence on individual employees, greatly simplifying the handover process. You have the ability to create no-code chatbots that can automatically address customer questions, share information, and update clients on orders, payments, and deliveries. Interact with customers via their chosen messaging platforms, and customize both your greetings and responses to meet your needs. Moreover, you can design smooth user experiences throughout your sales funnel, which allows for a deeper understanding of customer interactions with your products. Transitioning to DashCX not only enhances communication but also cultivates a more unified customer journey while empowering your team to focus on higher-level tasks. Ultimately, this leads to improved customer satisfaction and loyalty.

Media

Media

Integrations Supported

WhatsApp
Cellcast
ChatGPT
Facebook Messenger
Meta AI
Salesforce
Telnyx
Twilio

Integrations Supported

WhatsApp
Cellcast
ChatGPT
Facebook Messenger
Meta AI
Salesforce
Telnyx
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GirikSMS

Date Founded

2021

Company Location

United States

Company Website

www.giriksms.com

Company Facts

Organization Name

DashCX

Date Founded

2022

Company Location

India

Company Website

www.dashcx.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

Categories and Features

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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