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What is Hibot?

Improve your communication methods, streamline your data management, and create a customized platform to enhance interactions with customers through both human representatives and chatbots. You can utilize various agents to engage in conversations across channels like WhatsApp, Facebook Messenger, and Instagram comments, ensuring a fluid customer experience. Acquire valuable insights into conversation dynamics, track average response times, and evaluate the quality of responses from your agents. Our chatbots are tailored to your unique needs, providing 24/7 customer support that guarantees immediate assistance. By enabling real-time communication, you can enhance conversions and drive up sales figures. Deliver timely support through the platforms your customers prefer, all while managing order processing effectively, whether it be through your agents or our dedicated chatbots. With Hibot, a single WhatsApp line suffices, allowing you to have an unlimited number of agents ready to respond to user queries simultaneously. Additionally, Hibot's smart conversation balancing feature makes sure that the most available agent is always designated to efficiently meet your client's requirements. This all-encompassing strategy not only heightens customer satisfaction but also optimizes your overall operational efficiency. Ultimately, a well-coordinated approach like this fosters stronger relationships with customers while enhancing your business performance.

What is Chattigo?

Chattigo is a comprehensive omnichannel solution that streamlines communication between businesses and their customers by merging various messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. Utilizing advanced chatbots that leverage natural language processing and semantic analysis, it automates responses and enhances operational workflows while maintaining a balance between human engagement and artificial intelligence. The system supports multi-user management, enabling the assignment and transfer of chats among different agents or departments as needed. Additionally, it features real-time reporting tools that provide insights into customer satisfaction and overall efficiency. A dedicated mobile application further supports conversation management, allowing agents to access their inboxes, review ongoing discussions, and assign conversations with ease. It also includes a quick-access FAQ feature, allowing agents to promptly respond to common inquiries. Customizable to fit the unique requirements of various businesses, the platform seamlessly integrates with ticketing and CRM systems to provide a tailored experience for every user. With its array of functionalities, Chattigo empowers organizations to enhance their customer interactions and improve service delivery.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Facebook
Telegram

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Facebook
Telegram

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$95/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sofka Technologies

Company Location

Colombia

Company Website

hibotchat.com/en/home/

Company Facts

Organization Name

chattigo

Date Founded

2015

Company Location

Chile

Company Website

www.chattigo.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Popular Alternatives

Popular Alternatives

Chattigo Reviews & Ratings

Chattigo

chattigo