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What is Hibot?

Improve your communication methods, streamline your data management, and create a customized platform to enhance interactions with customers through both human representatives and chatbots. You can utilize various agents to engage in conversations across channels like WhatsApp, Facebook Messenger, and Instagram comments, ensuring a fluid customer experience. Acquire valuable insights into conversation dynamics, track average response times, and evaluate the quality of responses from your agents. Our chatbots are tailored to your unique needs, providing 24/7 customer support that guarantees immediate assistance. By enabling real-time communication, you can enhance conversions and drive up sales figures. Deliver timely support through the platforms your customers prefer, all while managing order processing effectively, whether it be through your agents or our dedicated chatbots. With Hibot, a single WhatsApp line suffices, allowing you to have an unlimited number of agents ready to respond to user queries simultaneously. Additionally, Hibot's smart conversation balancing feature makes sure that the most available agent is always designated to efficiently meet your client's requirements. This all-encompassing strategy not only heightens customer satisfaction but also optimizes your overall operational efficiency. Ultimately, a well-coordinated approach like this fosters stronger relationships with customers while enhancing your business performance.

What is Dashbot?

Revamp your strategy with practical insights derived from Chatbot and Voice Analytics. By doing so, you will not only improve the quality of your responses but also gain valuable insights into user behavior patterns. This enhancement leads to increased user satisfaction, heightened engagement, and greater revenue across multiple platforms. Additionally, refining the quality of customer service chatbot responses can yield higher conversion rates in chatbots focused on commerce. Our AI-driven data cloud meticulously analyzes and interprets your transcripts from various conversational channels, giving you a comprehensive overview of these interactions. This consolidation enables the enhancement of your chatbot’s performance, ultimately maximizing your return on investment. Moreover, we uniquely pinpoint trends associated with mismanaged and neglected intents to fine-tune NLP engines, thanks to our proprietary Conversational Data Cloud™. By harnessing these insights, businesses can greatly improve their conversational strategies while nurturing more robust relationships with their customers. Ultimately, this approach empowers organizations to adapt more swiftly to evolving customer needs and preferences.

Media

Media

Integrations Supported

Botsify
Chatfuel
Facebook
Facebook Messenger
Flow.ai
Instagram
Meya
Octane AI
Orbita
Smartloop
Take Blip
WhatsApp

Integrations Supported

Botsify
Chatfuel
Facebook
Facebook Messenger
Flow.ai
Instagram
Meya
Octane AI
Orbita
Smartloop
Take Blip
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sofka Technologies

Company Location

Colombia

Company Website

hibotchat.com/en/home/

Company Facts

Organization Name

Dashbot

Date Founded

2016

Company Location

United States

Company Website

www.dashbot.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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