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What is InteliWISE?

As a frontrunner in the realm of intelligent automation, our company empowers prominent brands through advanced AI, multi-channel solutions, and interactive service and commerce. We specialize in Conversational Artificial Intelligence, providing innovative chatbots, voicebots, and video collaboration software to more than 150 clients. Our dedication to enhancing customer engagement through technology sets us apart in a rapidly evolving market.

What is EBM?

Empowering enterprise teams to create, manage, and scale interactive chatbots by harnessing the capabilities of Conversational AI is essential for modern businesses. By utilizing chatbots, organizations can significantly improve the customer journey and drive higher sales. A great example is Rentokil Initial, which transformed its customer service and sales through Bessie, a round-the-clock chatbot skilled in handling inquiries, providing quotes, and addressing customer service issues. EBM provides you with the essential tools and frameworks needed to effectively oversee, analyze, scale, and continuously optimize your chatbot projects for the best possible results. Collaboration among teams is fostered, allowing for innovative enhancements in chatbot features. It also becomes critical to identify and track key content areas that align with business objectives while boosting user satisfaction. Moreover, techniques like supervised learning can help identify and correct any misunderstood responses. Adopting an omni-channel strategy enables your chatbots to interact with customers seamlessly across multiple platforms. Our API-first approach simplifies integration with your existing backend systems, ensuring a unified experience for customers during their interactions with chatbots. This all-encompassing strategy not only optimizes operations but also greatly enhances user engagement and satisfaction, leading to better business outcomes overall. In the rapidly evolving digital landscape, staying ahead requires leveraging such innovative technologies for maximum impact.

Media

Media

Integrations Supported

Facebook Messenger
Salesforce
Slack
WhatsApp
Zendesk
Genesys Cloud CX
Kik
LINE
Skype

Integrations Supported

Facebook Messenger
Salesforce
Slack
WhatsApp
Zendesk
Adobe Marketo Engage
Google Assistant
Google Cloud Platform
HubSpot Customer Platform
IBM Watson
Mailchimp
Microsoft 365
Microsoft Teams
Telegram
Twilio
WeChat

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Matrix42

Date Founded

1992

Company Location

Germany

Company Website

inteliwise.com

Company Facts

Organization Name

EBM

Company Location

United States

Company Website

enterprisebotmanager.com

Categories and Features

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

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