Jira
4.6 out of 5 starsFreshdesk
4.6 out of 5 starsRatings and Reviews 43 Ratings
Ratings and Reviews 32 Ratings
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KantataKantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. With a platform that connects everything from scoping to resourcing to forecasting, you can always deliver amazing. The real challenge for most PS organizations is that their projects are so unpredictable. They never really know how an engagement is going to play out until it’s too late to do anything about it. And that undermines profits, strains resources, and leaves clients wondering what they’re really paying for. Kantata PSA puts an end to unpredictable projects by enabling you to: • Instantly assemble the ideal team: so you can deploy resources based on the best match for scope, scheduling, skillsets, and more • Easily amplify institutional knowledge: by turning past experience into real-time intelligence so all your expertise is available to all your people • Confidently forecast every outcome: with an accurate, comprehensive view of everything from revenue and margins to capacity and sentiment Not every services firm operates the same way and your PSA shouldn’t either. Kantata is the only PSA offering both a Salesforce-native and an open infrastructure option, so you can choose the ecosystem that fits your business. With over 1,200 prebuilt connectors including Salesforce, NetSuite, HubSpot, Workday, Sage Intacct, Microsoft Dynamics 365, Google Workspace, and Jira — Kantata extends the value of your existing tech stack while keeping all your operational data connected in one AI-powered platform.
What is Jira?
Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts.
Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.
What is Freshdesk?
1) Effortlessly enhance customer satisfaction
Coordinate interactions across various platforms
Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface.
2) Enhance your support staff's efficiency
Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team.
3) Facilitate smooth self-service options
Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots.
4) Monitor your customer satisfaction goals closely
Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets.
Support your team's ability to work remotely without interruptions
1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users
2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility
3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.
Integrations Supported
Automate.io
BeyondTrust Cloud Privilege Broker
CloudMonix
Easyflow
Ema
FAT FINGER
Hightouch
Kaily
Maven AGI
MeisterTask
Integrations Supported
Automate.io
BeyondTrust Cloud Privilege Broker
CloudMonix
Easyflow
Ema
FAT FINGER
Hightouch
Kaily
Maven AGI
MeisterTask
API Availability
Has API
API Availability
Pricing Information
Free
0-10 Users: Free
Standard: $7.50/Month
Premium: $14.50/Month
Standard: $7.50/Month
Premium: $14.50/Month
Free Version
Free Trial Offered?
Pricing Information
$29/month/user
Free - $0
Freshdesk Omni (Growth) - $29/month
Freshdesk Omni (Pro) - Recommended - $79/month
Freshdesk Omni (Enterprise) - $119/month
Freshdesk Email and Ticketing (Growth) - $19/month
Freshdesk Email and Ticketing (Pro) - $55/month
Freshdesk Email and Ticketing (Enterprise) - $89/month
Freshdesk Omni (Growth) - $29/month
Freshdesk Omni (Pro) - Recommended - $79/month
Freshdesk Omni (Enterprise) - $119/month
Freshdesk Email and Ticketing (Growth) - $19/month
Freshdesk Email and Ticketing (Pro) - $55/month
Freshdesk Email and Ticketing (Enterprise) - $89/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Atlassian
Date Founded
2002
Company Location
United States
Company Website
www.atlassian.com/software/jira
Company Facts
Organization Name
Freshworks
Date Founded
2010
Company Location
United States
Company Website
www.freshworks.com/freshdesk/
Categories and Features
Agile Project Management Tools
Not specified
AI Productivity
Not specified
AI Project Management
Not specified
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Business Management
Not specified
Business Process Automation
Not specified
Collaboration
Not specified
Dashboard
Not specified
DevOps
Approval Workflow
Release Management
Digital Asset Management
Not specified
DORA Metrics
Not specified
Gantt Chart
Not specified
Issue Tracking
Assignment Management
Dashboard
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Documentation
Not specified
IT Project Management
Not specified
Kanban
Collaboration Tools
Dependency Tracking
Milestone Tracking
Multi-Board
Roadmapping
Supports Scrum
Task Management
Time Tracking
Marketing Planning
Not specified
OKR
Not specified
Product Management
Not specified
Product Roadmap
Not specified
Productivity
Not specified
Project Management
Agile Methodologies
Client Portal
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Traditional Methodologies
Project Planning
Not specified
Project Portfolio Management
Not specified
Project Tracking
Not specified
Remote Work
Not specified
Reporting
Not specified
Resource Management
Not specified
Scrum
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Software Development Life Cycle (SDLC)
Not specified
Strategic Planning
Not specified
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View
Work Management
Not specified
Workflow Automation
Not specified
Workflow Management
Not specified
Categories and Features
AI Call Center
Not specified
Call Center
Call Logging
Campaign Management
Database
Escalation Management
Campaign Management
Not specified
Chatbot
Not specified
Complaint Management
Complaint Classification
Customer Complaint Tracking
Issue Tracking
Routing
Conversational AI
Not specified
Conversational Support
Not specified
Customer Experience
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Customer Self-Service
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management
IT Project Management
Issue Management
Knowledge Management
Cataloging / Categorization
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Service Request Management
Not specified