Jira
4.6 out of 5 starsFreshservice
4.6 out of 5 starsRatings and Reviews 43 Ratings
Ratings and Reviews 2,173 Ratings
What is Jira?
Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts.
Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.
What is Freshservice?
If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.
Integrations Supported
5X
APIANT
AlertOps
Beam AI
Blink
Cypago
Flatly
Harvest
Indent
Integrately
Integrations Supported
5X
APIANT
AlertOps
Beam AI
Blink
Cypago
Flatly
Harvest
Indent
Integrately
API Availability
Has API
API Availability
Pricing Information
Free
0-10 Users: Free
Standard: $7.50/Month
Premium: $14.50/Month
Standard: $7.50/Month
Premium: $14.50/Month
Free Version
Free Trial Offered?
Pricing Information
$19/agent/month
Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Growth: $49/agent/month
Pro: $99/agent/month
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Atlassian
Date Founded
2002
Company Location
United States
Company Website
www.atlassian.com/software/jira
Company Facts
Organization Name
Freshworks
Date Founded
2010
Company Location
United States
Company Website
freshservice.com
Categories and Features
Agile Project Management Tools
Not specified
AI Productivity
Not specified
AI Project Management
Not specified
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Business Management
Not specified
Business Process Automation
Not specified
Collaboration
Not specified
Dashboard
Not specified
DevOps
Approval Workflow
Release Management
Digital Asset Management
Not specified
DORA Metrics
Not specified
Gantt Chart
Not specified
Issue Tracking
Assignment Management
Dashboard
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Documentation
Not specified
IT Project Management
Not specified
Kanban
Collaboration Tools
Dependency Tracking
Milestone Tracking
Multi-Board
Roadmapping
Supports Scrum
Task Management
Time Tracking
Marketing Planning
Not specified
OKR
Not specified
Product Management
Not specified
Product Roadmap
Not specified
Productivity
Not specified
Project Management
Agile Methodologies
Client Portal
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Traditional Methodologies
Project Planning
Not specified
Project Portfolio Management
Not specified
Project Tracking
Not specified
Remote Work
Not specified
Reporting
Not specified
Resource Management
Not specified
Scrum
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Software Development Life Cycle (SDLC)
Not specified
Strategic Planning
Not specified
Task Management
Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View
Work Management
Not specified
Workflow Automation
Not specified
Workflow Management
Not specified
Categories and Features
AI Service Management (AISM)
Not specified
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Disposal Tracking
Inventory Management
QR Codes
Service History
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Cloud Management
Not specified
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
License Management
Relationship Mapping
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Contract Management
Buy Side (Suppliers)
Completion Tracking
Contract Lifecycle Management
Electronic Signature
Pre-built Templates
Sell Side (Customers)
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Documentation
Not specified
IT Management
Compliance Management
Hardware Inventory
License Management
Scheduling
Software Inventory
User Activity Monitoring
IT Project Management
Bug Tracking
Issue Management
Percent-Complete Tracking
Prioritization
Product Roadmapping
Requirements Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
SaaS Management
Not specified
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Service Request Management
Not specified
SLA Management
Not specified
Software Asset Management (SAM)
Not specified