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What is Mitel Teamwork?

Mitel Teamwork is a dynamic collaborative platform designed for both online and mobile usage, specifically created for users of Mitel MiCloud Connect. It encompasses a range of integrated tools such as instant messaging, team workspaces, video conferencing, and desktop sharing, all intended to transform work processes and enhance productivity and collaboration among teams, no matter where they are located. By offering these crucial communication tools within a single, unified service, employees can reduce the time required for connection and increase their involvement in significant discussions. This integration guarantees a smooth communication flow across various devices, enabling users to switch effortlessly from their desktop to their mobile devices without losing continuity. The ability to pause discussions on one device and resume them on another highlights the platform's user-friendly design. With Mitel Teamwork, collaboration is achievable at any moment and from any location, whether in the office, telecommuting, or on the go. This adaptability enables teams to stay connected and productive, significantly improving their collaborative efforts. Ultimately, Mitel Teamwork serves as a catalyst for fostering a stronger sense of teamwork and efficiency.

What is MiVoice Business?

The on-premises business phone system that offers all the vital tools needed for your organization to improve customer engagement. Central to Mitel's top-tier on-site communication solutions is MiVoice Business, which encompasses MiCollab, MiTeam Meetings, and MiContact Center Business, enabling staff to enjoy the advantages of integrated, scalable, and mobile communications effortlessly. This system provides your organization with everything required to raise communication standards through efficient mobility, collaborative teamwork, video conferencing, and exceptional customer experience management. MiVoice Business is designed to serve businesses of varying sizes, from 5 to 130,000 users, whether they operate from a single venue or multiple locations across the globe. Additionally, the software deployed on Mitel Collaboration Service Appliances can function on standard x-86 servers within a virtual environment, simplifying processes by minimizing the need for numerous devices—this is particularly beneficial for clients choosing a centralized unified communications approach. With MiVoice Business, companies can guarantee that their communication framework is both adaptable and strong, promoting continuous growth and innovation. Ultimately, this comprehensive solution empowers organizations to meet the ever-evolving demands of modern communication.

Media

Media

Integrations Supported

Arxes Data Management
Calabrio Quality Management
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Coeo
Google Cloud Contact Center AI
MiCloud Connect
Sikom CloudOne
Verint AI Blueprint

Integrations Supported

CASH+ Call Recording Software
OfficeWatch Call Reporting
OpenScape Session Border Controller
OpenText CX-E Voice
Oreka TR
TimelyBill

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem

Customer Service / Support

Not specified

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

mitel.com

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com

Categories and Features

Collaboration

Not specified

Screen Recording

Not specified

Screen Sharing

Not specified

Video Conferencing

Not specified

Video Recording

Not specified

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

Telephony

Call Center Management
Contact Management
Inbound Reporting
VoIP
Voice & Data Integration

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