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What is Muni-Link?

Muni-Link represents a state-of-the-art cloud software solution tailored for utility billing, created by Link Computer Corporation. This cutting-edge platform caters to various entities such as cities, municipalities, townships, authorities, and private utility organizations, enabling users to conveniently process payments, view electronic bills, and monitor their usage, outstanding balances, and payment history via an online interface. Among the essential features of Muni-Link are a dedicated customer portal, capabilities for online payments, electronic billing, and integrated CASS certification, among several others. Furthermore, the software is designed not only to boost operational efficiency but also to elevate customer satisfaction by streamlining and simplifying the entire billing process. By focusing on user-friendly interactions and efficient workflows, Muni-Link stands out as a comprehensive solution for modern utility management.

What is Authority Utility?

Authority Utility streamlines the invoice generation and payment collection process. By moving away from manual methods to online payment systems, organizations can significantly boost employee productivity and make better use of their resources. Utilizing advanced proofing tools will greatly enhance the accuracy of invoices, while our flexible printing options guarantee that customers receive the correct information in a timely manner. Payments can be entered into the system quickly, or you can leverage our integration capabilities to fully automate the payment process using various methods like web payments, lockboxes, or direct debit. This efficiency allows you to spend less time on reporting and focus more on strategic initiatives that drive growth. Customizable reporting features enable you to extract valuable insights that inform decisions geared towards enhancing services, reducing costs, and boosting overall productivity. Additionally, residents will benefit from a more convenient and faster utility payment experience. Ultimately, this efficient system not only improves operational workflows but also cultivates a more positive experience for your customers, leading to higher satisfaction and loyalty. By enhancing both the business and customer experience, Authority Utility truly elevates the standard of utility payment processes.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Link Computer Corporation

Date Founded

1980

Company Location

United States

Company Website

muni-link.com

Company Facts

Organization Name

Civica

Date Founded

1980

Company Location

United States

Company Website

www.civica.com/en-us/container---product-pages/authority-utility/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Payroll

401(k) Tracking
Attendance Management
Benefits Management
Check Printing
Compensation Management
Deductions Management
Direct Deposit
Multi-Country
Multi-State
Reporting/Analytics
Self Service Portal
Tax Compliance
Vacation / Leave Tracking
W-2 and 1099 Preparation
Wage Garnishment

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