List of the Best Muni-Link Alternatives in 2025
Explore the best alternatives to Muni-Link available in 2025. Compare user ratings, reviews, pricing, and features of these alternatives. Top Business Software highlights the best options in the market that provide products comparable to Muni-Link. Browse through the alternatives listed below to find the perfect fit for your requirements.
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inHANCE
inHance Utilities
Revolutionize utility management with customizable, user-friendly software solutions.inHANCE provides a premier software suite specifically crafted for water and sewer utilities, featuring customizable components suited to the needs of each utility. Our range of user-friendly products includes everything from a foundational billing system to Mobile Workforce Management solutions, as well as a web portal that enables customers to view and pay their bills, update their account information, and receive important communications from your office. Being part of the Harris Utilities ecosystem not only grants you access to a variety of complementary products at reduced prices, but also ensures that you will continually receive support through our distinctive "Software for Life" policy, which emphasizes our commitment to long-term client service. In addition, our solutions are designed to adapt as your utility evolves, allowing for seamless upgrades and enhancements over time. -
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Diversified Billing
Diversified Technology Corp
Streamlined utility billing for enhanced service and efficiency.Diversified Billing is a component of a comprehensive software suite that also features fund accounting, payroll, permit management, purchase order tracking, and depreciation solutions. With over three decades of expertise, Diversified Technology has been creating and maintaining utility billing software utilized by approximately 350 utilities nationwide, which collectively issue more than seven million utility bills each year. The primary aim of Diversified Billing is to achieve two key goals: first, to greatly enhance customer satisfaction and service quality; and second, to empower your team to operate more effectively through advanced technology. Customer service representatives are equipped to deliver exceptional support when they can access all relevant customer account details from a unified service dashboard. Additionally, customers can conveniently view their account information and make payments around the clock via an online portal. Billing personnel will find great value in the Workflow Wizard, which ensures that each process is consistently set up accurately. They will also appreciate the capability to request a re-read through the Mobile Work Orders software, allowing them to receive updated figures promptly after the re-read is completed. Furthermore, Diversified Billing is compatible with any accounting system and any meter reading technology, making it a versatile choice for utility management. This seamless integration enhances operational efficiency and fosters a more cohesive working environment for utility providers. -
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UtilityTrakR
Starnik
Streamline utility billing with insightful data management solutions.UtilityTrakR is a comprehensive cloud-based solution tailored for utility billing management, specifically catering to cities, municipalities, cooperatives, and various organizations. Developed by Starnik, this software suite encompasses a wide range of functionalities, including customer information systems (CIS), collections, and cashiering. With UtilityTrakR, users can effortlessly send electronic bills and handle payments efficiently. Additionally, it empowers users with valuable data insights, enhancing their ability to deliver outstanding customer service while streamlining operations. The integration of these features makes UtilityTrakR an indispensable tool for effective utility management. -
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CUSI
Continental Utility Solutions
Empowering utilities with innovative solutions for operational excellence.CUSI offers global solutions for customer information systems, utility billing, web portals for customers, accounting, and asset management. In addition, CUSI creates, implements, and supports various technological solutions to address the operational demands of local utilities and governments. Their Windows and SQL applications are utilized by more than 1,100 companies in water, gas, electric, and waste management sectors, helping them to fulfill their operational needs efficiently. With a commitment to innovation, CUSI continuously enhances its offerings to better serve its clients. -
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Cogsdale Customer Service Management
Cogsdale
Streamline operations, enhance service, and optimize customer relationships.Cogsdale Customer Service Management (CSM) enables organizations to seamlessly integrate superior customer relationship management (CRM) with their daily operational requirements. Tailored specifically for the complex billing needs of municipalities and utility providers, Cogsdale CSM boosts operational productivity, lowers costs, and guarantees exceptional service delivery to customers. This all-encompassing platform allows users to oversee service orders, retrieve information on current connections and payment records, and set up payment arrangements. Moreover, Cogsdale offers an advanced customer information system equipped with modules for financial oversight, utility billing, distribution, customer relations, work management, project oversight, and procurement. The system is further enhanced by features such as interactive voice response, document management solutions, payment kiosks, and online credit verification capabilities. Since its establishment in 1997, Cogsdale has focused on providing strong and integrated information solutions customized to meet client needs. This commitment to continual improvement allows businesses to remain agile and succeed in a dynamic landscape, ensuring they can meet customer expectations effectively. -
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AmCoBi Utility Billing System
American Conservation & Billing Solutions
Effortless utility billing solutions for multifamily property management.AmCoBi is dedicated to providing comprehensive utility billing solutions tailored specifically for owners of multifamily properties, property management professionals, and water utility companies. Our offerings include the Ratio Utility Billing System (RUBS), submetered billing, payment processing, collections, and flexible convergent billing options. The AmCoBi online Management Portal allows authorized users to effectively manage move-in and move-out information, approve pre-bill reports, review historical billing data, generate final bills, and obtain real-time management and financial analytics. Residents enjoy the ease of electronic billing (eBill) and can make online payments (ePay) through credit/debit cards or ACH while also accessing their historical utility bills and account information. Our platform supports multiple payment methods, including MobileWEB, Quick Pay, automated payments, and convenient options like pay-by-email, pay-by-text, and IVR/pay-by-phone. Moreover, AmCoBi offers AquaHawk/UtilityHawk for monitoring unusual usage patterns and leak detection, which helps property owners and managers to ensure operations run smoothly and enhance the satisfaction of their residents. By providing these innovative services, AmCoBi aims to simplify utility management for all parties involved and foster a seamless experience for both property managers and tenants alike. -
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Banyon Utility Billing
Banyon Data Systems
Empowering municipalities with tailored, innovative utility billing solutions.For more than 34 years, Banyon Data has been delivering exceptional products and services tailored specifically for municipalities and various public non-profit organizations. Our widely-used, comprehensive software caters to a diverse range of public and non-profit entities, including cities, towns, villages, water and sewer districts, electric utilities, and cooperatives. We also serve tribal councils, utility boards, natural gas providers, and public libraries. The Banyon Data Utility Billing Software supports various services, such as water, stormwater, electricity, gas, and refuse collection, including recycling and submeter management. Users can create intricate customer accounts with customizable services and rates, enjoy features like email billing and online payment options, access complete billing history, modify bills, and track adjustments. Additionally, it supports popular meter interfaces like AMR and AMI, facilitates direct ACH payments, and offers a multitude of reporting options. For those seeking a reliable yet economical solution, we provide the original, highly-rated full-featured software known as UBLite, designed to meet the unique needs of our clients. This commitment to quality and innovation ensures that our software remains a trusted choice for public entities across the board. -
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AMCS Utility Billing
AMCS Group
Streamline billing, enhance customer experience, empower seamless payments.Automated billing and contract management are crucial for safeguarding revenue while boosting customer satisfaction and self-service capabilities. AMCS provides a thorough solution tailored to handle the intricate challenges of the dynamic utilities industry. The system seamlessly incorporates automated meter readings, ensuring that billing is customized to meet each customer's specific contract requirements; invoices can either be generated electronically or sent to a reliable print service for distribution. Customers benefit from a variety of payment options, such as autopay, online payments, or conventional mail methods. Furthermore, a personalized customer portal empowers users to view statements, execute online payments, and make service requests effortlessly. By transitioning invoicing and payment processing to a digital format, AMCS’ billing and contract management system not only enhances operational workflows but also reduces the risks of errors commonly linked to manual data entry, ultimately increasing your team's overall efficiency. This comprehensive strategy not only promotes operational excellence but also cultivates a deeper connection with customers by offering improved service alternatives. Such advancements are vital in today's competitive market, ensuring that utility providers remain responsive to their customers’ evolving needs. -
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EDAMS Billing & Customer Information
Hydro-Comp Enterprises
Streamline utility management for enhanced customer satisfaction today!EDAMS Billing & CRM is a comprehensive web-based management solution specifically designed to address the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management and the customer relationship lifecycle, offering features such as online inquiries, meter readings, route management for meter reading, debt management, revenue collection, direct sales, and oversight of meters and connections, along with billing and extensive management reporting. With the EDAMS – Enquiries module, users can quickly retrieve essential information about a customer, which encompasses personal details, linked properties, installed meters and connections, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing records, debt management, and customer application history. Additionally, EDAMS CRM acts as a comprehensive customer service platform that oversees every application and interaction related to customer service, thereby ensuring a smooth experience for both service providers and their clients. This integrated approach not only improves operational efficiency but also promotes enhanced engagement with users, ultimately leading to more satisfied customers. Furthermore, the system's versatility allows it to adapt to the evolving needs of its users, ensuring it remains a valuable asset for effective management. -
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OPUS21
OPUS21 Management Solutions
Elevating utility billing with tailored solutions for municipalities.OPUS21 transcends the typical software company model, as our dedicated team of utility billing specialists has been assisting municipalities of various scales in streamlining their utility billing and administrative processes for more than two decades. With our innovative cloud-based Customer Information System (CIS) software, we provide a wide range of services such as bill printing and mailing, electronic billing, an online customer portal, and efficient payment processing options. Being a family-owned enterprise, we prioritize building strong partnerships with our clients to ensure their success and satisfaction. Our commitment to collaboration sets us apart in the industry, enabling us to tailor solutions that meet the specific needs of each city we serve. -
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Ampstun
Ampstun
Revolutionize utility billing with seamless, cloud-based efficiency!Our cutting-edge utility billing solution is built upon three decades of insights gathered from our customers and delivers an all-encompassing billing service that caters to utilities of any size. Hosted on a cloud platform, our system alleviates worries related to desktop compatibility, server maintenance, or local data storage. Its web-based nature allows access from nearly any location, whether you are at the office, on the go, or relaxing at home. You can easily access the system via any device that has a web browser and internet connection. The platform supports effortless integration of readings from various drive-by or fixed-based reading technologies. It is designed to embrace the newest advancements from top meter manufacturers. Furthermore, the built-in paperless billing feature allows customers to log into their individual online portals to view their bills, update contact information, and make electronic payments. Payments are processed automatically in real time, ensuring that changes are reflected in customers' accounts immediately, thereby enhancing both convenience and efficiency. This innovative system not only improves the overall user experience but also optimizes utility management for providers, making it a valuable asset in the industry. Moreover, our commitment to ongoing improvements means that we will continually adapt to meet the evolving needs of our clients. -
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CUBIC
FREY Municipal Software
Efficient utility billing and management, streamlined for success.CUBIC®, the Comprehensive Utility Billing and Control System, was developed to deliver an efficient billing solution alongside a Customer Information System (CIS) specifically tailored for utility management. This system encompasses extensive customer data, billing operations, and cash receipting capabilities, in addition to providing comprehensive usage and payment history alongside various reporting options. Key features include advanced search options for account inquiries, real-time updates, electronic input functionalities, and seamless receipting interfaces. The reporting tools yield in-depth statistics concerning customer demographics, services provided, and route management. CUBIC® excels in receipt processing, accommodating both conventional methods and high-speed scanning technologies. All functionalities, including bill and payment history, usage data, deposit details, service specifics, and consumption graphs for each service, are accessible online. Furthermore, the system integrates accounting management, ensuring all financial aspects are handled efficiently. Thanks to CUBIC®, generating reports in accordance with NARUC standards is a straightforward process. -
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SOFTWater
Intedata Systems
Revolutionize utility billing with seamless automation and support.SOFTWater stands out as the leading utility billing software in the market, tackling numerous challenges utility offices encounter while significantly reducing manual tasks and the potential for mistakes. Developed by Intedata Systems, it incorporates advanced document management capabilities, customizable automation features, and robust integrations that empower users to handle billing for water, sanitation, sewer, gas, and electricity services with ease. By taking advantage of the automation discounts offered by USPS, users can optimize their workflows and enhance productivity. The software meticulously processes customer addresses, ensuring that they are validated against the latest postal service database and generates necessary reports efficiently. With its built-in CASS utility, SOFTWater streamlines the exchange of address data and offers timely reminders for file submissions, helping users maintain organization and punctuality in their operations. This well-rounded strategy not only boosts operational efficiency but also substantially lessens the risk of expensive billing errors. Furthermore, the user-friendly interface and reliable support further contribute to a hassle-free experience for utility offices. -
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UMS2000
Computer Network
Streamline utility management with customizable, user-friendly software.UMS2000, created by Computer Network, is an all-encompassing utility management software tailored for Windows, delivering intricate line/tap and meter information. Its customizable task menu paired with user-friendly drill-down navigation simplifies data entry and improves user engagement with various projects and tasks on a daily, weekly, or monthly basis. This powerful system encompasses features like integrated work management, electronic billing, inventory oversight, mobile service orders, an exceptional audit trail, rate analysis, CASS certification, a GIS interface, customizable rate codes, and the capability to support an unlimited number of billing cycles, among numerous other functions. Furthermore, UMS2000 is designed to evolve alongside the changing demands of utility management, ensuring that users experience both efficiency and accuracy in a variety of operational settings. The continuous updates and enhancements make it a reliable choice for utility professionals seeking to optimize their management processes. -
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Rural Billing
Redline Data Systems
Streamlined billing solution tailored for rural utility providers.Rural Billing provides a reliable utility billing solution that is specifically designed to meet the requirements of small utility companies in rural areas. The system boasts a user-friendly interface, scalability, and affordability, enabling users to create detailed customer profiles, set up diverse tariff options, and produce multiple rate plans according to the services offered, with the ability to adjust these plans as needed. Key features include electronic invoicing and online payment capabilities, along with supplementary functionalities that significantly improve the efficiency of utility management. This comprehensive approach ensures that rural utility providers can effectively manage their billing processes while adapting to changing customer needs and service requirements. -
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Tyler Utility CIS
Tyler Technologies
Streamline utility management with innovative, comprehensive billing solutions.Manage every aspect of your utility services using Tyler's comprehensive billing and account management solution. This innovative platform enhances operations by streamlining processes such as service connections, disconnections, work orders, invoicing, and customer notifications, allowing both municipal and independent utilities to automate their workflows, increase efficiency, and improve collection rates. Its seamless integration with Tyler’s financial management systems simplifies tasks, reduces data entry errors, and boosts overall productivity. Tailored for user convenience, Munis offers the critical services that citizens expect, the functionality that utilities require, and the cutting-edge technology needed for growth in mid-sized to large organizations. Furthermore, this all-inclusive strategy ensures that utilities remain responsive to changing needs while consistently delivering high-quality service. By leveraging such technology, utilities can not only enhance their operational capabilities but also foster better relationships with their customers. -
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uVisionPLUS
AVR, Inc.
Revolutionize billing management with seamless cloud-based efficiency.Introducing uVisionPLUS™, the cutting-edge utility billing software designed for the modern age. This cloud-based platform ensures that you can manage your billing cycles with both efficiency and ease from start to finish. With a user-friendly dashboard, you can open an unlimited number of sessions, simplifying navigation for all customer service functions. By eliminating the necessity for physical servers, you can save on operational costs; all you need is a reliable internet connection and a computer to get started. Its contemporary design seamlessly adjusts to fit any device or screen size, enhancing user experience. Notable features include: * Advanced Reporting Engine * Unlimited user access * Cloud-based hosting * Ability to view multiple accounts simultaneously * Customizable to fit your specific workflow Additionally, uVisionPLUS offers an integrated suite of modules that can be acquired based on your specific needs. You have the flexibility to select from various modules such as Mobile Phone uInstaPay, Automated Clearing House (ACH), Online Billing, and Credit Card processing, ensuring diverse payment options for your customers. This adaptability makes uVisionPLUS a valuable tool for any utility provider aiming to enhance their billing process. -
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BillMaster
Data West
Streamline your billing with efficiency and customizable solutions!BillMaster is designed to handle a variety of intricate billing scenarios, including custom pricing, seasonal adjustments, fluctuating tax rates, and proration formulas, all with remarkable efficiency! For those who prefer digital communication, invoices can be sent straight to their email, while a secure, integrated website allows easy access to both current and historical statements, enabling customers to pay their bills and request services like setting up automatic ACH and credit card payments. You have the flexibility to customize your billing statements and invoices to align with your desired aesthetic, offering a selection of options that include usage graphs, charts, and helpful notes to improve understanding. By taking advantage of BillMaster’s integrated solution for outsourced printing, preparation, and mailing of various documents, businesses can significantly streamline their operations and reduce overhead expenses. WebShare, offered by Data West, stands out as a user-friendly platform for online bill presentation and payment, making account management effortless for your customers. This system not only boosts customer satisfaction but also significantly improves operational efficiency for your organization, creating a win-win situation. By offering a comprehensive suite of tools, BillMaster ensures that your billing process is both effective and adaptable to your unique needs. -
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MuniBilling
Crestline Software
Transform your billing process with seamless, cost-effective efficiency!Stop spending unnecessarily on costly billing software! MuniBilling presents an outstanding alternative that streamlines your billing procedures and boosts overall efficiency. As a cloud-based utility billing solution, it comes equipped with a robust CIS toolkit, allowing customers to conveniently enroll, pay, and check their sewer bills from any device. This adaptable web-based billing platform is perfect for managing any type of service or fee, accommodating unlimited rates and tiers with ease. Additionally, MuniBilling offers flawless integration with automated meter reading systems, a variety of accounting software, GIS applications, and other third-party tools, making it a prime choice for businesses seeking to enhance their billing processes. By opting for MuniBilling, you can cut down on expenses while delivering outstanding service to your customers, ultimately improving customer satisfaction and loyalty. With such a comprehensive solution at your disposal, the benefits are clear and compelling. -
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Aria
Aria Systems
Empower your business with seamless subscription and engagement solutions.Aria plays a pivotal role in transforming businesses by shifting their focus from traditional ownership models to an emphasis on access and ongoing customer engagement. The cloud-native billing and monetization platform offered by Aria is crafted to empower organizations to successfully introduce sophisticated subscription and usage-based products and packages. This innovation in product offerings allows companies to explore new markets and connect with demographics that were previously inaccessible. By streamlining the process, Aria ensures that businesses can provide their customers with seamless and enjoyable purchasing experiences. Through its web storefronts, Aria facilitates the presentation of customized offers and competitive pricing, which enhances customer acquisition by easing the sign-up process and promoting attractive trial offers. With solutions from Aria, businesses can consistently maintain a positive and uniform buying experience, regardless of the sales channel or vendor involved. Additionally, the platform enables companies to tailor their offers based on their existing customer relationships, promoting smooth transitions from freemium services to paid subscriptions or service upgrades. This adaptability not only fulfills the demands of contemporary enterprises but also significantly boosts their capacity for innovation in an ever-changing marketplace. By leveraging Aria's capabilities, businesses can remain agile and responsive to emerging trends and consumer needs. -
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FundView Utility Billing
Fund Accounting Solution Technologies
Streamline your utility billing with comprehensive, efficient management.The entire billing process for both metered and non-metered services is efficiently handled through integrated service orders. FundView Utility Billing provides a comprehensive set of tools to facilitate the management of new connections, meter modifications, disconnections, billings, and payment processing. Additionally, it features date-driven rate tables, prorated charges based on specific date ranges, and options for both metered and non-metered services. Available as a web-based solution, FundView Utility Billing effectively oversees all billing facets, including various metered and unmetered services, consolidated billing accounts, and integrated service orders. Furthermore, users can also efficiently handle deposits, fees, penalties, online payment transactions, and the distribution of bills, ensuring a streamlined experience for all stakeholders. -
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QuikWater
TAK Technology
Streamline utility billing with ease and efficiency today!Quikwater is a cloud-based utility billing software tailored for small to medium-sized municipal entities, created by TAK Technology. This innovative tool simplifies the management of water and sewer fees, while providing a centralized platform for municipalities to keep track of resident records. Key features include visual bar graphs, real-time billing calculations, transaction reversal capabilities, customizable billing templates, stop notice issuance, mailing functionalities, and various other enhancements to improve usability. With its intuitive interface, Quikwater optimizes the billing workflow, allowing municipal staff to manage utility charges with greater efficiency and ease. Ultimately, Quikwater not only saves time but also improves accuracy in billing for local government services. -
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Sigma EDI Supplier Billing
TEAM
Streamline your billing processes for enhanced efficiency and savings.Effective estate and portfolio management can lead to significant cost reductions. However, maintaining a reliable database while processing and validating utility bills can deplete an organization's resources. The ability to receive electronic utility bills is essential for organizations aiming to ensure data precision, alleviate resource burdens, and enhance financial recoveries. Our Sigma EDI Billing software provides the necessary tools to generate accurate, industry-compliant EDI bills swiftly and efficiently for your clients. This cutting-edge solution converts electronic bills from your existing billing systems and supports any utility format, including the TRADACOMS standard. With numerous distribution methods and customizable invoice designs available, your EDI bills can be tailored to reflect your brand identity. We are dedicated to partnering with you for a seamless implementation of Sigma EDI Billing, ensuring that your billing operations remain uninterrupted. By integrating this state-of-the-art software, organizations can significantly improve their operational efficiency and billing processes, ultimately leading to better financial management and customer satisfaction. This investment not only simplifies billing but also allows for better tracking and reporting of utility expenses. -
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Avitar Utility Billing
Avitar Associates of New England
Streamline your municipal billing with our comprehensive utility solution.Our specialized Water and Sewer Utility Billing system is designed to help municipalities effectively manage account information, usage metrics, and billing records for their water and sewer services. Fully integrated with our Assessing and Tax Collection systems, this Utility Billing solution allows for quick and easy access to water and sewer data for local government users. We invite you to explore the diverse features and benefits we provide, and feel free to reach out to schedule a demonstration. Operating as a multi-user, client/server Windows application, it is built on the Microsoft SQL Server/SQL Express database framework, ensuring high-level integrated security and customizable access permissions for various users. Users can easily retrieve information by searching using map and lot numbers, owner names, addresses, or meter/account numbers. The system boasts an intuitive tabbed interface that facilitates rapid information retrieval and includes user-friendly point-and-click editing with attribute dropdown menus. In addition, it has capabilities for tax calculation, generating commitment reports, and printing tax bills, which are essential for efficient municipal operations. With its comprehensive functionalities, the system is not just a tool but a crucial resource for municipalities aiming to optimize their water and sewer billing procedures, ultimately enhancing customer service and operational efficiency. Overall, our utility billing system empowers municipalities to meet their financial management needs effectively. -
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ioTORQ UBM
Panevo
Streamline utility management for cost savings and sustainability.Address worries regarding the accuracy of invoices and prompt payments by allowing Panevo to handle all aspects of your utility bill receipts and payments. Analyze historical data, adjust for weather variations, and evaluate facility performance to reveal critical insights and identify opportunities for cost savings. Create detailed dashboards that display expenditures, consumption trends, and carbon footprints, while also generating customized reports that cater to your organization's specific needs. Leverage utility billing data to track and meet sustainability objectives, which can lead to substantial decreases in emissions. Simplifying these procedures not only alleviates administrative burdens but also enables you to concentrate on strategic initiatives that improve overall operational effectiveness, fostering a more sustainable future for your organization. -
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VIP Utility Billing
SoftwareSolutions
Transform your utility billing with seamless, adaptable efficiency.To provide outstanding service to your clients, your utility collection office requires a billing solution that is both versatile and easy to navigate. Whether you are handling billing for electricity, water, natural gas, or other services, the VIP Utility Billing software is crafted to optimize the entire billing workflow. This platform is embraced by numerous agencies, showcasing its capability to handle even the most complex billing calculations and rate structures with ease. It presents in-depth insights into accounts and bills tied to individual customers or property owners, enabling better management. Customers enjoy the convenience of overseeing their accounts through online bill displays, receiving email notifications for billing, making web payments, and getting updates through email or text messages. All essential customer details can be retrieved from a single menu option, significantly improving operational efficiency. The system also supports customizable deposit processing that adheres to your established policies. With user-friendly filtered grids, you can adjust the data presentation and effortlessly export it to software like Excel and Word, ensuring a seamless operational experience. Moreover, the all-encompassing nature of this software offers a strong foundation to adapt to the changing demands of your utility office, allowing for future scalability and enhancements. This adaptability ensures that your billing practices remain efficient and responsive to both customer needs and regulatory changes. -
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BMS Utility Billing Software
Black Mountain Software
Streamline utility operations with seamless integration and automation.Municipal governments and dedicated utility districts that handle billing for services like water, sewage, and waste management recognize the importance of providing accurate and timely service. The continuous billing process for these utilities is ideally suited to the automation features provided by Black Mountain’s Utility Billing Software. Integration is a key component of many Black Mountain offerings, ensuring that both our Utility Billing and Cash Receipting systems function cohesively to streamline the operations of your utility department. By adding extra modules such as automated bank drafting and online payment solutions, you can significantly enhance your operational productivity while improving customer service standards. Additionally, the Cash Receipting module consolidates payment collections and synchronizes them automatically with the General Ledger, along with other applications including Utility Billing, Business Licensing, and Accounts Receivable. This integration creates a more effective processing framework, marked by increased automation and superior overall performance. Moreover, embracing these advanced tools can dramatically reshape the functionality of your utility department, empowering you to address your customers' needs with greater efficiency and responsiveness. The result is a more organized and customer-focused service experience that can foster better community relations. -
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Jayhawk Utility Suite
Jayhawk Software
Revolutionize utility billing with seamless, scalable, and efficient solutions.Presenting an innovative utility billing software solution that features a streamlined billing and accounting function, specifically crafted for municipalities, rural water districts, utility associations, and businesses in need of sophisticated reporting and unlimited scalability. This advanced system enables users to create reports from previous billing periods at any time, adjust entries from those past cycles, export documents as PDFs, and so much more! JUS delivers a thorough Accounts Receivable solution designed for Utility Billing and additional applications. It provides a clear distinction between Customer Accounts and Premises, allowing for the easy transition of customers in and out of service regions while preserving distinct histories for every client. Users can effectively categorize and produce reports based on custom-defined Routes/Books, Cycles, Classes, Categories, and Statuses. The platform accommodates UNLIMITED Customers, Meters, Charges, Deposits, and Historical Data. Moreover, it supports the printing and tracking of Service Orders, features comprehensive Meter Management that monitors water loss and meter modifications, and is compatible with Automated Meter Reading, including export and import from handheld devices. This software not only equips utility providers with essential tools to streamline their billing processes but also significantly enhances customer service experiences, ensuring that all user needs are met efficiently. -
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MyUsage Customer Portal
Exceleron Software
Empowering customers through technology for sustainable utility solutions.Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector. -
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Orbit CMB
Central Service Association
Seamless customer management and billing for future growth.Orbit Customer Management and Billing allows for the comprehensive oversight, management, and maintenance of all customer information within a unified platform, suitable for organizations providing either a single utility service or various offerings. This system enables organizations to effectively track customer usage, billing rates, deposits, service requests, collections, interactions, and account histories, which contributes to a more efficient billing process. As an all-encompassing solution, it manages every crucial aspect of customer-related business operations and services through a singular product. Additionally, it integrates smoothly with Orbit Dynamic Financial Management, which further improves both accounting accuracy and operational productivity. The architecture of this system is built to easily adapt as your customer base and service offerings expand, ensuring it remains relevant to your changing business requirements. This adaptability not only supports current business functions but also positions your organization for future growth and success.