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What is My Country Mobile?

My Country Mobile provides affordable and user-friendly VoIP solutions that are truly exceptional. Experience a range of features with our 30-day, no-risk trial of the premium VoIP phone system. Our goal is to help families and friends maintain connections across distances by utilizing advanced technology and intelligence. We strive to enhance both personal and professional relationships with simplicity and effectiveness. With extensive knowledge and expertise, our team is dedicated to delivering top-notch results that surpass our clients' expectations. We are excited about the prospect of expanding our services and achieving further growth. With decades of experience in crafting technologies and solutions that enhance communication and sharing for businesses and individuals globally, My Country Mobile has established itself as a frontrunner in the innovation of such technologies and services. As we continue to evolve, we remain committed to fostering connectivity in an increasingly digital world.

What is HelloDuty?

HelloDuty is a cloud-centric platform tailored for enhancing customer engagement and optimizing contact center operations, allowing businesses to manage customer interactions through calls, messaging, and follow-ups efficiently. This cutting-edge solution integrates virtual telephony with call center capabilities, providing customizable IVR systems, USSD journey management, call routing, recording, monitoring, and in-depth analytics for its users. Teams can enhance their customer interactions, identify potential leads, and manage follow-up activities using features such as CRM integration, automated messaging via SMS and WhatsApp, and smooth connectivity with a range of third-party CRMs, help desks, and payment processors. In addition, HelloDuty bolsters outreach and customer support initiatives through its campaign and workflow functionalities, featuring integrations with widely used services like Salesforce, Zendesk, Freshdesk, Zoho, Odoo, and M-Pesa. Primarily aimed at businesses in African markets, this platform caters to sectors like financial services and agent networks, significantly improving their ability to connect with customers. Through its comprehensive suite of tools designed to meet local demands, HelloDuty not only helps optimize customer relations but also plays a crucial role in enhancing overall service delivery within organizations. With its user-friendly interface and robust features, HelloDuty stands out as a pivotal resource for companies looking to elevate their customer engagement strategies.

Media

Media

Integrations Supported

Freshdesk
Salesforce
Zendesk
Dynamics 365 Commerce
Dynamics 365 Customer Service
Enthu.ai
Front
HubSoft
HubSpot CRM
Intercom
Klaus
OneHash CRM
Pipedrive
Shopify
Stackreaction
Zapier
Zoho CRM Plus

Integrations Supported

Freshdesk
Salesforce
Zendesk
M-PESA
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99/user/month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

My Country Mobile

Date Founded

2010

Company Location

United Arab Emirates

Company Website

www.mycountrymobile.com

Company Facts

Organization Name

Brrng Limited

Date Founded

2020

Company Location

Kenya

Company Website

helloduty.com

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Not specified

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