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What is Oki-Toki?

Oki-Toki Cloud Contact Center serves as a comprehensive solution tailored for contact centers across various sizes and sectors, ensuring they remain competitive as top-tier leaders. This platform boasts a Low-Code feature that enables rapid deployment of inbound, blended, or outbound projects, facilitating swift operational adjustments. Users can efficiently share agents among different teams, projects, and even companies, enhancing flexibility. It supports the integration of Toll-Free, Local, and Non-Geographic SIP Numbers, ensuring versatile communication options. The system also addresses missed calls through an effective Callback mode, which improves customer engagement. To boost employee performance, it incorporates an automatic motivation system that calculates bonuses and penalties, fostering a competitive environment. Additionally, automated KPI Tracking is integrated with Speech Analytics and Evaluation Sheets, providing insightful performance metrics. Dynamic scripts assist in standardizing responses while automating conversation triggers, enhancing the quality of customer interactions. Through performance analysis, the system evaluates each agent, team, and the overall Contact Center, ensuring continuous improvement. Moreover, the platform offers the flexibility to incorporate additional features such as chats, web-based messaging (WFM), CRM systems, dialers, and voice broadcasts, making it a robust choice for any contact center looking to optimize their operations. As a result, Oki-Toki not only streamlines communication processes but also enhances overall efficiency and effectiveness.

What is Aloware?

Aloware is a comprehensive call center solution that facilitates voice calls, SMS/MMS communication, and seamlessly integrates with leading CRMs. It offers a full suite of tools designed to enhance customer engagement, such as call tracking, sales dialers, and a dedicated contact center. Your team will appreciate having a unified platform for managing all customer interactions effectively. This centralized hub not only streamlines communication but also boosts productivity across your organization.

Media

Media

Integrations Supported

Zoho CRM
Dropbox
Drupal
Facebook Messenger
FreeSWITCH
Gmail
Google Drive
Joomla!
Odoo
Viber
WhatsApp
WordPress
Yahoo! Mail
Zadarma
Zendesk
monday CRM

Integrations Supported

Zoho CRM
HubSpot CRM
LendingWise
Pipedrive
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$30/user/month
Free Trial Offered?

Pricing Information

$35/month
Free trial includes 5 local numbers & 500 local minutes and messages, valid for 14 days
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Oki-Toki

Date Founded

2015

Company Location

United Kingdom

Company Website

www.oki-toki.cloud/

Company Facts

Organization Name

Aloware

Date Founded

2015

Company Location

United States

Company Website

aloware.com

Categories and Features

Auto Dialer

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Sales Dialers

Not specified

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Contact Management

Activity Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Group Management
Lead Management
Segmentation
Shared Contacts

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Sales Dialers

Not specified

Sales Enablement

Contact Management
Lead Management
Performance Management

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management

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