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What is Omnito?

Omnito is a customer engagement platform that connects every step of the customer interaction in one workspace: Meeting Booker for intelligent scheduling and routing, Notetaker for automatic meeting capture and action items, Live Chat and Messaging for real-time and async engagement, Omni-Inbox for every conversation in one place, and AI Copilot for assistance across booking, prep, and follow-up. Most teams today use three to five separate tools to schedule meetings, handle conversations, take notes, and send follow-ups. Omnito replaces that stack with one connected system, so nothing falls through the cracks between interactions. It works with any CRM and is designed for customer-facing teams at small and mid-sized businesses across sales, support, and professional services. For teams running on Salesforce, a native integration is also available. No complexity. No lost context. Just a cleaner, faster way to manage every customer touchpoint.

What is Live Chat Engage?

Connecting with live chat representatives via text messaging is just one of the many avenues for customers to reach out to your business. It's crucial to comprehend your customer demographic, which is why our software integrates effortlessly with Google Analytics. Our chat solution enables you to funnel live chat data into your existing CRM or application. Keeping a thorough archive of all live chat exchanges is vital for positive communication. With our web-based chat platform, you can easily retrieve all transcripts from your live discussions. Specifically tailored for healthcare providers, patient communications through Live Chat Engage comply with HIPAA regulations to ensure that privacy is maintained. Monthly, we generate a comprehensive report that showcases our performance metrics along with engagement and traffic patterns on your website. You have the autonomy to determine how we greet and interact with your customers. We customize a script to align with your defined standards, guaranteeing a unique experience for each interaction. This tailored approach not only enhances customer satisfaction but also cultivates enduring relationships with your clients, ultimately benefiting your business in the long run. By prioritizing customer engagement, you set the stage for increased loyalty and repeat interactions.

Media

Media

Integrations Supported

Facebook Messenger
Google Analytics
Google Calendar
HubSoft
Salesforce
Zoom

Integrations Supported

Facebook Messenger
Google Analytics
Google Calendar
HubSoft
Salesforce
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$13/user
Omnito is a paid solution. Annual & monthly contracts are available with a $3k min purchase.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Omnito

Date Founded

2008

Company Location

United States

Company Website

www.omnito.ai/

Company Facts

Organization Name

Live Chat Engage

Company Website

livechatengage.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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