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What is Ontell?

Ontell AI offers a straightforward, no-code platform for businesses to design an AI-driven WhatsApp chat assistant. This innovative solution allows users to develop a smart AI chatbot for WhatsApp that adeptly manages customer support requests, processes orders, and organizes appointment scheduling 24/7, eliminating the need for human intervention. With its intuitive interface, the platform is accessible to individuals with minimal technical expertise, empowering them to leverage its capabilities to improve their operations. As a result, businesses can enhance their efficiency and customer engagement through this advanced technology.

What is ChatDesq?

ChatDesq is a specialized messaging solution for businesses that leverages WhatsApp to improve customer engagement in areas such as support, marketing, and sales. By integrating WhatsApp, Instagram, and Facebook Messenger into a single inbox, it streamlines chat assignment, routing, and collaboration through features like role assignment, private notes, mentions, and pre-written replies, while also providing tracking for message delivery and read receipts. The platform empowers teams to run targeted campaigns using approved WhatsApp templates for various customer segments, develop no-code chatbot workflows with automated follow-ups, and employ an AI agent that can answer queries based on a knowledge base, transitioning to human representatives when needed. Furthermore, it offers commerce functionalities, including product catalogs, order collection, and payment links that can be utilized directly in chat conversations. ChatDesq also makes the onboarding process for the WhatsApp Cloud API straightforward by offering a REST API, webhooks, and integration options via Zapier. Additionally, its intuitive browser interface is complemented by dedicated mobile applications for iOS and Android, enabling team members to participate in discussions from any location, ensuring that every message is addressed promptly. This extensive array of features positions ChatDesq as an essential tool for businesses aiming to refine their communication tactics across diverse channels, ultimately leading to improved customer satisfaction and loyalty.

Media

No images available

Media

No images available

Integrations Supported

WhatsApp

Integrations Supported

WhatsApp
Facebook Messenger
Instagram

API Availability

API Availability

Has API

Pricing Information

$0
Free Version
Free Trial Offered?

Pricing Information

A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version

Supported Platforms

SaaS
Android
iPhone
Windows

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Ontell AI

Date Founded

2023

Company Website

ontell.ai/

Company Facts

Organization Name

Apporio Infolabs Pvt Ltd

Date Founded

2014

Company Location

India

Company Website

chatdesq.com

Categories and Features

WhatsApp Marketing

Not specified

Categories and Features

WhatsApp Marketing

Not specified

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