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What is Open Point?

Open Point is a unified platform that brings community engagement and stakeholder relationship management together in one connected system. The platform is designed for organizations that need to gather public input, understand stakeholder perspectives, manage relationships, reduce risk, and keep projects moving from consultation to delivery. Open Point helps teams collect feedback from communities through flexible tools such as forms, social maps, quick polls, Q&A, virtual budgeting, idea walls, story-based prompts, conversations, and forums. These tools allow participants to share opinions, place-based feedback, questions, priorities, stories, images, videos, and ideas in ways that are accessible and useful. The platform also supports stakeholder relationship management by helping organizations know each stakeholder, understand perspectives, maintain governance, and support compliance. By combining engagement and relationship data, Open Point helps reduce fragmented information, broken trust, and stalled projects. Teams can use the platform to create a single source of truth for community voices, stakeholder interactions, project insights, and engagement outcomes. Open Point serves industries such as local and state government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. It is useful for organizations that need to manage public participation, stakeholder complexity, license-to-operate concerns, community trust, and project delivery risk. The platform helps teams turn feedback into meaningful insights while maintaining transparency, accountability, and compliance. Open Point gives organizations the tools to build trust, understand communities more deeply, and make better decisions throughout the full engagement lifecycle.

What is OneView?

In the contemporary digital era, people increasingly demand that their governments interact with them in ways that align with their individual preferences. OneView offers a robust platform for managing service requests, which not only simplifies the submission process but also acts as a centralized point for all communications between residents and local governments. This solution is designed with the user in mind, enabling residents to efficiently report and monitor their service requests. Upon submission of a request, it is swiftly routed to the appropriate local officials for resolution, along with automated updates that keep residents informed throughout the entire process. As governments adapt to the changing needs of their constituents, they are exploring innovative strategies to digitize information and provide services through the devices most commonly used by individuals. Residents can access services or information via an online portal, mobile app, email, or phone, and they receive timely notifications about upcoming events in their community. Furthermore, this approach improves the management of relationships with residents by keeping them updated on their service requests, available programs, and local activities. By adopting these advanced solutions, governments can enhance communication and strengthen their ties with the community, ultimately leading to a more engaged and informed populace. Such initiatives not only empower residents but also create a more transparent and responsive government.

Media

Media

Integrations Supported

Social Point

Integrations Supported

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Open Point

Date Founded

2005

Company Location

Australia

Company Website

www.openpoint.com

Company Facts

Organization Name

Granicus

Company Location

United States

Company Website

granicus.com/solution/govservice/oneview/

Categories and Features

Categories and Features

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