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What is Pattr?
Pattr enhances the comfort level of your customers and audience, facilitating more meaningful discussions within your team.
Their offerings encompass:
• Content Moderation - Utilizing AI for effective content oversight
• Superfans - Uncovering your most passionate supporters and influencers
• Marketing Automation - Engaging a broad audience efficiently
• Conversational Bots - Enabling personalized interactions with customers
By integrating a centralized inbox, intelligent Process Automation, and Conversational AI, you can effortlessly amplify the essence of human connection. While impactful campaigns often rely heavily on extensive social media efforts, these require considerable time and financial resources.
The crucial challenge lies in how to effectively scale real-time dialogues that enhance both brand and user engagement. Providing customers with timely and relevant information is essential for achieving desired results, such as educating them, capturing leads, or prompting sales. When customers receive the right information exactly when they need it, their connection with the brand deepens, fostering a stronger sense of trust and loyalty. This trust ultimately translates into lasting customer relationships and increased brand advocacy.
What is Cognigy.AI?
Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.
Integrations Supported
8x8 Contact Center
Alexa
Amazon Connect
Avaya Experience Platform
BambooHR
Confluence
Facebook Messenger
Firebase
HubSpot CRM
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing scales on the number of channels switched on and capabilities - flat pricing that does not scale on volume users, messages or comments.
Free Trial Offered?
Pricing Information
Volume based pricing
Free Trial Offered?
Supported Platforms
SaaS
Chromebook
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pattr
Date Founded
2014
Company Location
Australia
Company Website
www.pattr.io
Company Facts
Organization Name
NiCE Cognigy
Company Location
Germany / United States
Company Website
www.cognigy.com
Categories and Features
Content Moderation
Artificial Intelligence
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Marketing Automation
Social Marketing
Categories and Features
Agentic AI
Not specified
Agentic Orchestration
Not specified
AI Agent Builders
Not specified
AI Agents
Not specified
AI Assistants
Not specified
AI Customer Support Agents
Not specified
AI Employees
Not specified
AI Orchestration
Not specified
AI Voice Agents
Not specified
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Generative AI
Not specified
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Live Chat
Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing
Voice Bot
Not specified