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What is Pattr?

Pattr enhances the comfort level of your customers and audience, facilitating more meaningful discussions within your team. Their offerings encompass: • Content Moderation - Utilizing AI for effective content oversight • Superfans - Uncovering your most passionate supporters and influencers • Marketing Automation - Engaging a broad audience efficiently • Conversational Bots - Enabling personalized interactions with customers By integrating a centralized inbox, intelligent Process Automation, and Conversational AI, you can effortlessly amplify the essence of human connection. While impactful campaigns often rely heavily on extensive social media efforts, these require considerable time and financial resources. The crucial challenge lies in how to effectively scale real-time dialogues that enhance both brand and user engagement. Providing customers with timely and relevant information is essential for achieving desired results, such as educating them, capturing leads, or prompting sales. When customers receive the right information exactly when they need it, their connection with the brand deepens, fostering a stronger sense of trust and loyalty. This trust ultimately translates into lasting customer relationships and increased brand advocacy.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

8x8 Contact Center
Azure AI Bot Service
BambooHR
Confluence
Dimension Labs
Facebook Messenger
Firebase
Genesys Cloud CX
Google Maps
Intercom
Microsoft Azure
NiCE CXone Mpower
OpenAI
Operata
Salesforce
Salesforce Agentforce Service
Tungsten Communications Manager
Twilio
Zendesk
monday work management

Integrations Supported

8x8 Contact Center
Azure AI Bot Service
BambooHR
Confluence
Dimension Labs
Facebook Messenger
Firebase
Genesys Cloud CX
Google Maps
Intercom
Microsoft Azure
NiCE CXone Mpower
OpenAI
Operata
Salesforce
Salesforce Agentforce Service
Tungsten Communications Manager
Twilio
Zendesk
monday work management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pattr

Date Founded

2014

Company Location

Australia

Company Website

www.pattr.io

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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