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What is PhoneIQ?

PhoneIQ stands out as the premier Phone System and Call Center solution tailored for businesses utilizing Salesforce. Our platform offers clients a comprehensive communication suite that seamlessly integrates telephony, power dialing, SMS, inbound call management, and various other features into a single user-friendly system operating within Salesforce. By streamlining these functionalities, we empower organizations to enhance their communication efficiency and effectiveness.

What is Fastcall?

Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.

Media

Media

Integrations Supported

Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service

Integrations Supported

Salesforce
Slack
Twilio
WhatsApp

API Availability

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?

Pricing Information

$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

PhoneIQ

Date Founded

2018

Company Location

United States

Company Website

www.phoneiq.co

Company Facts

Organization Name

Fastcall

Date Founded

2007

Company Location

United States

Company Website

fastcall.com

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Sales Dialers

Not specified

Categories and Features

Call Tracking

Not specified

Telephony

Not specified

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