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What is Pineapple Technologies Tour Booking Portal?

A robust Tour Management Software that integrates Customer Relationship Management (CRM) and Supplier Relationship Management (SRM) features. It provides tools to create comprehensive customer profiles and manage both standard packages for Free Independent Travelers (FIT) and Group Inclusive Tours (GIT). Users can design flexible itineraries using a do-it-yourself approach while overseeing the entire inquiry lifecycle. The software includes a variety of components such as accommodations, attractions, vehicle rentals, dining options, transfers, tour guides, flights, cruises, train services, and visa processing. It also supports pricing strategies that can be tailored according to departure dates, locations, and plans, with up to ten different pricing tiers, including special rates for popular destinations like Goa and the Maldives. Furthermore, it facilitates effective follow-up communications through several channels including email, SMS, in-person meetings, and phone conversations. Users can easily remove packages linked to particular inquiries or clients, evaluate the urgency of inquiries by categorizing them as hot, warm, or cold, and track their origins from sources like Google, Facebook, or personal referrals. Moreover, the system is equipped to manage closing dates, monitor closing days, and define operational hours for each task, thereby boosting overall productivity. This innovative software is designed not only to optimize tour management workflows but also to significantly enhance engagement with customers. It ultimately aims to provide a seamless experience for both users and their clients.

What is Centaur TBMS?

The Centaur Travel Business Management System (TBMS) is designed to meet the operational requirements of tour operators who offer a range of travel services, such as packaged tours, flexible itineraries, group excursions, cruises, fly-drive options, and customized packages. It is equipped to meet the most demanding needs in sales, marketing, call center management, reservations, accounting, customer service, and back-office tasks, making it ideal for tour operators of all sizes. By utilizing Centaur TBMS, businesses can efficiently manage customer interactions, ultimately boosting both profitability and customer loyalty throughout the sales and service journey. Moreover, the system’s modules can easily connect with existing and third-party solutions, including CRS and payment gateways, allowing operators to adopt the system in a budget-friendly manner while leveraging their current IT infrastructure. Users benefit from the platform's accessibility via any web browser, which provides a level of convenience and flexibility that is essential in the travel sector. This ability to manage operations from any location ensures that tour operators remain agile and responsive in an ever-evolving industry landscape. As a result, they can swiftly adapt to changes and better serve their clients’ needs.

Media

Media

Integrations Supported

Amazon RDS
Amazon S3
Amazon Web Services (AWS)
Authorize.Net
Constant Contact
Converge
Google Cloud Platform
HubSpot CRM
Jitterbit
Okta
Oracle PeopleSoft
PayTrace
QuickBooks Online
Sage 50
Salesforce
SendGrid
Twilio
Worldpay
Zapier

Integrations Supported

Amazon RDS
Amazon S3
Amazon Web Services (AWS)
Authorize.Net
Constant Contact
Converge
Google Cloud Platform
HubSpot CRM
Jitterbit
Okta
Oracle PeopleSoft
PayTrace
QuickBooks Online
Sage 50
Salesforce
SendGrid
Twilio
Worldpay
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pineapple Technologies

Company Location

United States

Company Website

www.pbsworld.com/services/tourbookingportal.aspx

Company Facts

Organization Name

Centaur Systems

Date Founded

2000

Company Location

United States

Company Website

www.centaursystemsinc.com

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

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